Join arenaflex, a renowned healthcare organization, as a Partner for Good and contribute to the exceptional care and experience of our patients and their families. As a Customer Service Representative in our Patient Financial Services (PFS) team, you will play a vital role in ensuring that our patients' concerns and issues are resolved in a timely and accurate manner, while upholding the highest standards of professionalism and integrity.
**Position Summary:**
As a Customer Service Representative, you will be responsible for researching and resolving concerns related to billing, insurance, or the patient's ability to pay. Your primary objective will be to ensure that patient concerns and issues are resolved in a timely and accurate manner, in accordance with arenaflex's organizational policies and procedures, as well as the Attorney General Agreement and Federal regulations. Your tasks will include:
* Obtaining payment over the telephone or in person from patients/guarantors
* Resolving patients' balances by offering and accepting all appropriate payment arrangements
* Updating incomplete or missing information on accounts to ensure that billing is correct
* Providing accurate information and facilitating resolution to patients and third-party inquiries
* Offering Financial Assistance and/or directing patients to the appropriate Government Assistance Programs
* Representing the company in a professional and positive manner, adhering to the Attorney General Agreement and Federal regulations
**Key Responsibilities:**
* Respond to patient inquiries and resolve concerns related to billing, insurance, or the patient's ability to pay
* Research and resolve complex billing and insurance issues
* Develop and implement effective payment plans and arrangements
* Update patient accounts to ensure accurate billing and collection
* Provide exceptional customer service and support to patients and their families
* Collaborate with internal teams to resolve issues and improve patient satisfaction
* Stay up-to-date with changing regulations and policies, ensuring compliance with the Attorney General Agreement and Federal regulations
**Required Qualifications:**
* High school graduate or equivalent required
* One year of related work experience as a customer service/collections or revenue cycle professional
* Computer literate / typing skills
* Excellent verbal and written communication skills, including phone etiquette
* Proactive problem solver
* Fosters teamwork and trust
* Highly skilled in prioritizing and organizing
* Strong communication and interpersonal skills, including ability to professionally respond in situations involving conflict and emotion
* Self-motivation
* Problem resolution including professionalism and composure
**Preferred Qualifications:**
* Understanding of the Fair Debt Collection Practices, Attorney General Agreement, Affordable Care Act, and general familiarity with bankruptcy laws
* Basic knowledge of accounting principles and accounts receivable systems
* Medical terminology and procedural/diagnostic coding knowledge
**Benefits:**
arenaflex offers a comprehensive benefits package that includes:
* Medical insurance
* Dental insurance
* Retirement program
* Time away from work
* Insurance options
* Tuition reimbursement
* Employee assistance program
* Onsite clinic
* And many more!
**About Us:**
At arenaflex, we believe in the power of good – good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We're a nonprofit, integrated healthcare organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin.
**Work Environment and Culture:**
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in the importance of work-life balance and offer a range of benefits to support your physical, mental, and emotional well-being. Our culture is built on the values of compassion, integrity, and excellence, and we're dedicated to making a positive impact on the lives of our patients, members, and communities.
**Career Growth Opportunities and Learning Benefits:**
arenaflex is committed to the growth and development of our employees. We offer a range of training and education programs, including:
* On-the-job training and mentorship
* Professional development opportunities
* Leadership development programs
* Continuing education and certification programs
* Tuition reimbursement and education assistance
**Compensation and Perks:**
arenaflex offers a competitive compensation package, including:
* Competitive salary
* Bonus structure
* Comprehensive benefits package
* Paid time off and holidays
* Professional development opportunities
* And many more!
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional care and service, we encourage you to apply for this exciting opportunity. Join arenaflex as a Customer Service Representative – Patient Financial Services and contribute to the exceptional care and experience of our patients and their families.
Apply Now!
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state, or local protected class.
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