Are you passionate about delivering exceptional customer experiences and making a meaningful impact on people's lives? Do you thrive in a dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex, a leading healthcare company dedicated to improving health and increasing vitality, as a Customer Service Representative.
**About arenaflex**
arenaflex is a forward-thinking organization that creates innovative pharmacy, care, and benefit solutions to improve health and increase vitality. We're committed to making the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Our team is driven by a shared passion for delivering exceptional customer experiences and making a positive impact on people's lives.
**Job Summary**
As a Customer Service Representative at arenaflex, you will play a vital role in handling a high volume of inbound calls, assisting patients with their prescription medications, and providing exceptional customer service. You will be responsible for managing all inbound and outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines. Your attention to detail, excellent communication skills, and ability to learn quickly will make you an invaluable asset to our team.
**Key Responsibilities**
* Manage all inbound and outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines
* Accurately enter eligibility paperwork, prescriptions, refills, and/or other information into our system
* Maintain accurate and complete documentation and system records of all inquiries to continuously improve the customer service experience and mitigate potential legal issues
* Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program
* Report to the proper group any allergy, adverse events, or duplicate therapy warnings that appear
* Place outbound phone calls for clarification on any issues involving program or pharmacy guidelines
* Answer questions from patients, physicians, and other employees in a timely and professional manner
**What You'll Need to Succeed**
* High school degree or GED required
* 1+ years of experience in the medical field, preferred
* 1+ years of experience as a pharmacy technician or pharmacy knowledge preferred
* Experience with Microsoft Office (Excel, Outlook, and Word) and navigating various applications required
* Excellent written and verbal communication skills
* Ability to learn quickly, adapt to a dynamic environment while maintaining accurate documentation
**Working from Home**
If you'll be working from home occasionally or permanently, you must have an internet connection obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
**Compensation and Benefits**
We offer a competitive hourly rate of $17-$23 per hour, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. Our comprehensive benefits package includes:
* Medical, vision, dental, and well-being and behavioral health programs
* 401(k) with company match
* Company-paid life insurance
* Tuition reimbursement
* A minimum of 18 days of paid time off per year and paid holidays
**Why Join arenaflex?**
* Make a meaningful impact on people's lives by delivering exceptional customer experiences
* Work in a dynamic environment where no two calls are ever the same
* Enjoy a comprehensive range of benefits that support your whole health
* Participate in an annual bonus plan and enjoy opportunities for career growth and development
* Join a team of passionate and dedicated professionals who share your commitment to improving health and increasing vitality
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes applications from qualified candidates without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.
**Accommodations**
If you require reasonable accommodation in completing the online application process, please email [
[email protected]](mailto:
[email protected]) for support. Do not email [
[email protected]](mailto:
[email protected]) for an update on your application or to provide your resume as you will not receive a response.
**Tobacco-Free Policy**
arenaflex has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.
**Apply Now**
If you're passionate about delivering exceptional customer experiences and making a meaningful impact on people's lives, we invite you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining our team at arenaflex.
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