Are you ready to embark on a new journey with a dynamic and innovative company like arenaflex? As a seasoned customer service representative, you'll have the opportunity to join our Payments and Digital Strategy team and make a meaningful impact on the lives of our customers. At arenaflex, we're committed to delivering exceptional customer experiences, and we're looking for talented individuals like you to help us achieve this goal.
**Why You'll Love This Role**
As a customer service representative on our Payments and Digital Strategy team, you'll be responsible for providing top-notch support to our customers, addressing their queries, and resolving their issues in a timely and professional manner. You'll work closely with our team to ensure that our customers receive the best possible experience, and you'll have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment.
**Key Responsibilities**
* Complete daily tasks related to check processing, object processing, direct deposits, and budget transfers
* Coordinate return items with vendors, the Federal Reserve Bank, and other institutions
* Assist other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
* Work on member cases and sports assigned
* Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
* Process mortgage payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
* Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
* Log, review, and make necessary GL, account changes, and/or returns
* Process Stop Pays and Check Batching
* Complete daily balancing and department closing
* Obtain information from customers for the timely and accurate processing of international and domestic budget transfer requests
* Research and verify incoming and outgoing budget transfer information
* Communicate with vendors to process budget transfers
* Understand and be familiar with outgoing and incoming budget transfer laws
* Deposit check returns, review member check returns on draft changes, process member checks, verify customers for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
* Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees
**Essential Qualifications**
* High school degree or GED
* Intermediate Excel and Word experience
* Previous customer/member service experience
* Previous banking or Credit Union experience
* Episys/Symitar and processing wires
**Preferred Qualifications**
* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through both work experience with the software or education and hands-on use of the software
* Ability to work prolonged hours in aid of business needs
* Ability to exercise excellent customer service skills
* Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
* Ability to perform mathematical calculations and review data
* Ability to effectively prioritize work and meet time limits under high volume pressure
* Ability to cross-train and perform any position assigned within the department
* Ability to interact professionally with all personnel and customers
* Ability to work independently and with minimum supervision
* Ability to self-motivate with strong employer skills and ability for interest to detail
* Ability to effectively prioritize work and meet time limits
* Ability to maintain excellent performance and attendance
* Must pass relevant arenaflex and Credit Union pre-employment compliance exams
**What You'll Get**
At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:
* Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning, we also provide digital health visits, flexible spending accounts, and more.
* Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year.
* Additional Benefits: Other wonderful benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
**Work Environment and Company Culture**
At arenaflex, we're proud of our dynamic and inclusive work environment. Our 20+ Employee Business Resource Groups are focused on connecting our employees to our customers, suppliers, communities, and shareholders, helping employees reach their full potential, and creating inclusive work environments to meet and exceed the needs of our diverse global community.
**Join Our Team**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a customer service representative on our Payments and Digital Strategy team, you'll have the chance to make a meaningful impact on the lives of our customers and develop your skills and knowledge in a fast-paced and dynamic environment.
**Apply Now**
Ready to take the first step in your journey with arenaflex? Click the link below to apply for this exciting opportunity:
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