Are you ready to embark on a new journey with a dynamic and innovative company like arenaflex? As an Experienced Customer Service Representative on the Payments and Digital Strategy team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences. At arenaflex, we believe that our employees are the key to our success, and we are committed to providing a supportive and inclusive work environment that allows you to grow and thrive.
**Why you will love this role**
As a member of the Payments and Digital Strategy team, you will play a critical role in ensuring the smooth operation of our payment processing systems. You will be responsible for a variety of tasks, including:
* Completing daily tasks related to check processing, object processing, direct deposits, and budget transfers
* Coordinating with vendors, the Federal Reserve Bank, and other institutions to resolve issues and ensure compliance with regulations
* Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
* Working with members to resolve cases and issues assigned to you
* Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines, as well as Federal Banking laws
* Processing mortgage bills, multi-account and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks
* Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
* Logging, researching, and making necessary GL, account changes, and/or returns
* Processing Stop Pays and Check Batching
* Completing daily balancing and department closing
* Obtaining information from members for the timely and accurate processing of international and domestic budget transfer requests
* Researching and verifying incoming and outgoing budget transfer information
* Communicating with vendors to process budget transfers
* Understanding and being familiar with outgoing and incoming budget transfer laws
* Depositing check returns, reviewing member check returns on draft changes, processing member checks, verifying members for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
* Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees
**All you will need for success**
To be successful in this role, you will need:
* A high school degree or GED
* Intermediate Excel and Word experience
* Previous customer/member service experience
* Previous banking or Credit Union experience
* Episys/Symitar and processing wires experience
* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through both work experience with the software or education and hands-on use of the software
* Ability to work prolonged hours in aid of business needs
* Ability to work extremely well with customers and colleagues
* Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
* Ability to perform mathematical calculations and review data
* Ability to effectively prioritize work and meet deadlines under high volume pressure
* Ability to cross-train and perform any position assigned within the department
* Ability to interact professionally with all personnel and members
* Ability to work independently and with minimum supervision
* Ability to self-motivate with strong employer skills and ability for interest to detail
* Ability to effectively prioritize work and meet deadlines
* Ability to maintain excellent performance and attendance
* Must pass relevant arenaflex and Credit Union pre-employment compliance exams
**What you may get**
As an arenaflex employee, you will have access to a wide range of benefits and perks, including:
* Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning, we also provide digital health visits, flexible spending accounts, and more.
* Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year.
* Additional Benefits: Other wonderful benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
**Feel free to be yourself at arenaflex**
At arenaflex, we believe that our employees are the key to our success, and we are committed to providing a supportive and inclusive work environment that allows you to grow and thrive. Our 20+ Employee Business Resource Groups are focused on connecting our employees to our customers, suppliers, communities, and shareholders, helping employees to reach their full potential, and creating inclusive work environments that meet and exceed the needs of our diverse global community.
While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. At arenaflex, we are committed to:
* Compliance with labor laws: We comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. We also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
* Equal employment opportunity: We provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
* Payroll and tax obligations: We are responsible for properly handling payroll, including calculating and withholding taxes from employees' wages, and submitting the required tax payments to federal, state, and local tax authorities. We also provide employees with necessary tax forms, such as W-2s.
* Workplace safety and security: We provide a safe and secure work environment for our employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
* Non-discrimination and harassment policies: We have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
* Privacy and data protection: We handle the personal and sensitive information of our employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
* Ethical conduct and corporate social responsibility: We are committed to conducting our business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in our operations.
**Apply now**
If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our dynamic team and start your journey with arenaflex today!
Apply for this job