Are you a people person with a passion for helping others? Do you have a knack for resolving complex issues and providing exceptional customer experiences? If so, we want to hear from you! arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time, and we're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization.
**About arenaflex**
arenaflex is a leading e-commerce retailer dedicated to providing the best possible experience for our customers and their pets. We're a company that values innovation, teamwork, and a passion for delivering exceptional results. Our team is comprised of pet lovers from all over the world, and we're committed to creating a culture that's inclusive, supportive, and empowering.
**The Role**
As a Customer Service Representative at arenaflex, you'll be the face of our company, interacting with customers via phone, email, and chat to resolve their queries and concerns. You'll be the go-to expert for all things pet-related, from helping customers shop for their new furry friends to resolving issues with their orders. We're not looking for order-takers or script-readers – we're searching for individuals who can think critically, empathize with our customers, and provide personalized solutions to their problems.
**Key Responsibilities**
* Engage directly with customers to resolve their queries and concerns in a timely and professional manner
* Research and problem-solve to determine the best solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution
* Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and team members alike
* Engage with teammates, direct managers, and other team members across the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration
* Operate with a willingness to learn, share feedback, and get feedback in a culture of being open-minded to grow
**What You'll Need**
* 2 years of customer service experience
* Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment
* Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
* Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
* Ability to adapt to change with the business needs of the company
* Flexibility to shift schedule and work overtime as needed by the business unit
* Must bring proven ability to maintain confidentiality and secure sensitive information
* High school diploma or equivalent
* Must be able to pass a background check
**Technical Requirements**
* Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience
* Work area acceptable for webcam use
* Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.)
* You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam)
* Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include:
+ A smartphone or tablet on which the Okta mobile app can be downloaded
+ A cell phone that can receive SMS messages and phone calls
**Why arenaflex Customer Service?**
It's not just about us. It's also about what you get. That's why in arenaflex Customer Service, you are empowered to become your best.
* **YOU BELONG**: arenaflex is a place where you can be your authentic self. Our pet parents and partners are from everywhere – different places and different walks of life. It is what makes them unique. Likewise, arenaflexians are empowered to bring their perspectives to deliver on our mission!
* **YOU CAN GROW**: Our culture is for those who thrive on delivering results and becoming your best – no matter your role or location.
* **YOU CAN MAKE A DIFFERENCE**: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
* **YOU WILL GET SUPPORT**: When you join arenaflex Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
* **YOU WILL GET REWARDED**: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate arenaflexians who are making an impact each day.
**Equal Opportunity Employer**
arenaflex is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact
[email protected].
**Apply Now!**
If you're ready to join a dynamic team of pet lovers and make a difference in the lives of our customers, apply now! We can't wait to hear from you.
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