At arenaflex, we're dedicated to delivering exceptional customer experiences and building strong relationships with our clients. As a Customer Service Representative on our Ready Mix Concrete team, you'll play a vital role in ensuring customer satisfaction and driving business growth. If you're passionate about providing top-notch service, working in a fast-paced environment, and collaborating with a talented team, we want to hear from you!
**About arenaflex**
arenaflex is a leading supplier of ready mix concrete products to state, federal, municipal, commercial, and private customers across New York State. As a division of Dolomite Products Company, Inc., we're part of the CRH Americas Materials division of CRH, a global leader in the building materials industry. Our company values innovation, teamwork, and customer satisfaction, and we're committed to creating a positive impact in our communities.
**Job Summary**
As a Customer Service Representative, you'll be responsible for providing exceptional customer service, scheduling and dispatching deliveries, and ensuring compliance with environmental regulations. You'll work closely with our dispatch and customer service teams to deliver high-quality service and build strong relationships with our customers. If you're a detail-oriented, organized, and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Provide exceptional customer service in a fast-paced environment, responding to customer inquiries and resolving issues in a timely and professional manner
* Schedule and dispatch deliveries as needed to ensure customer satisfaction and meet business objectives
* Collaborate with dispatch and customer service teams to coordinate deliveries, manage plant inventories, and resolve customer issues
* Conduct daily inspections of the plant and complete maintenance and record keeping to ensure compliance with environmental regulations and company standards
* Participate in weekly safety meetings (Toolbox Talks) to promote a culture of safety and well-being
* Call customers in advance of late deliveries or delays in service to ensure transparency and maintain customer trust
* Proactively reach out to customers on new secured projects to build relationships and drive business growth
* Perform duties safely, adhering to company policies and procedures, and identify problems, gather, and analyze information to make recommendations for improvement
**Education and/or Experience**
* Previous experience in customer service, operations, or a related field is preferred but not required
* Management experience is also preferred but not required
* Working knowledge of Microsoft Office, including Word, Excel, and Outlook
* Flexible, well-organized, detail-oriented, and multi-tasked with excellent communication skills (both verbal and written)
**Job Requirements and Skills**
* Must be able to perform duties safely, adhering to company policies and procedures
* Plant Automation – Command Alkon knowledge is preferred but not required
* Solid communication skills (both verbal and written)
* Knowledge of Microsoft Office programs
* Strong analytical skills
* Basic math skills
* Ability to work well in group problem-solving and meet deadlines
* Identify problems, gather, and analyze information to make recommendations for improvement
* Ability to pass a drug screen and background check before being employed by arenaflex
**What arenaflex Offers You**
* Highly competitive base pay
* Comprehensive medical, dental, and disability benefits programs
* Group retirement savings program
* Health and wellness programs
* A culture that values opportunity for growth, development, and internal promotion
* A dynamic and supportive work environment with opportunities to learn and grow
**About arenaflex**
arenaflex has a long and proud heritage, with a collection of hundreds of family businesses, regional companies, and large enterprises that together form the arenaflex family. We operate in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
**Why Join arenaflex?**
* We're a company that values innovation, teamwork, and customer satisfaction
* We're committed to creating a positive impact in our communities
* We offer a dynamic and supportive work environment with opportunities to learn and grow
* We're a company that values opportunity for growth, development, and internal promotion
* We're a leader in the building materials industry, with a global presence and a reputation for excellence
**How to Apply**
If you're up for a rewarding challenge and want to join a company that values customer satisfaction, teamwork, and innovation, we invite you to apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
arenaflex is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link .
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
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