At arenaflex, we're dedicated to delivering care, aided by technology to help millions of people live healthier lives. Our team is passionate about connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. We're seeking an experienced Customer Service Representative to join our team in Golden, CO, and make a meaningful impact on the communities we serve.
**About arenaflex**
arenaflex is a global organization that's committed to advancing health equity on a global scale. Our culture is guided by diversity and inclusion, and we're proud to be an Equal Employment Opportunity / Affirmative Action employer. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be the first point of contact for our customers, providing exceptional service and support to help them navigate our products and services. You'll work closely with our clinical staff to resolve patient needs, answer phone calls, and provide accurate information to our customers. If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity.
**Responsibilities**
* Answer an average of 60-80 incoming phone calls per day from customers and identify the type of assistance they need
* Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
* Communicate directly with clinical staff for patient needs, including medication refills, referral requests, and chart troubleshooting
* Schedule appointments for patients and update demographics as needed
* Perform other tasks as required to ensure seamless customer service
**Training and Development**
We offer 90 days of paid training to ensure you have the skills and knowledge you need to succeed in this role. Our training program is comprehensive and includes both classroom and on-the-job training. You'll work closely with our experienced team members to learn our systems, processes, and procedures.
**Requirements**
* High school diploma or equivalent experience
* Must be 18 years old or older
* Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
* Typing speed of 40 wpm
* 1 year of experience in a customer service environment, using phones and computers as the primary job tools
* Ability to work Monday – Friday, 8:00am – 5:00pm Mountain Time, with occasional overtime as needed
**Preferred Qualifications**
* 1 year of prior healthcare experience
* Knowledge of medical terminology
**Telecommuting Requirements**
* Reside within Golden, CO
* Ability to keep all company-sensitive documents secure (if applicable)
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy
* Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
* All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy
**Compensation and Benefits**
The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors, including local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, we offer a comprehensive benefits package, including:
* Comprehensive benefits package
* Incentive and recognition programs
* Equity stock purchase
* 401k contribution (subject to eligibility requirements)
**Why Join arenaflex?**
At arenaflex, we're passionate about making a difference in people's lives. We're committed to advancing health equity on a global scale and believe that everyone deserves the opportunity to live their healthiest life. As a Customer Service Representative, you'll have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional customer service and making a meaningful impact on the communities we serve.
**How to Apply**
If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Application Deadline**
This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
**Equal Employment Opportunity**
arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
**Drug-Free Workplace**
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
Apply for this job