At arenaflex, we're committed to delivering exceptional customer experiences that exceed our passengers' expectations. As a remote customer service representative, you'll play a vital role in ensuring that our customers receive the highest level of service and support, while enjoying the flexibility of working from the comfort of their own homes. If you're passionate about travel, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to join our team and contribute to arenaflex's renowned customer service.
**Why You'll Love This Role**
As a member of our Payments and Digital Strategy crew at arenaflex Credit Union, you'll be responsible for processing various transactions, including checking processing, direct bills, and budget transfers. This role offers a unique blend of technical and customer-facing responsibilities, making it an ideal fit for individuals who enjoy working with numbers and interacting with customers.
**Key Responsibilities**
• Complete statistical access and balancing features to ensure accurate and timely processing of transactions
• Coordinate with contributors, vendors, the Federal Reserve Bank, and other institutions to resolve issues and facilitate smooth transactions
• Assist various departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Work member cases/assignments and ensure timely resolution
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines, as well as Federal Banking laws
• Process mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, study, and make important GL, account changes, and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from contributors for timely and accurate processing of international and domestic budget transfer requests
• Research and verify incoming and outgoing budget transfer information
• Communicate with vendors to facilitate budget transfers
• Understand and be familiar with outgoing and incoming budget transfer laws
• Deposit check returns, review member re-exams on draft changes, process member exams, verify contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees
**What You'll Need for Success**
**Minimum Qualifications**
• High school degree or GED
• Intermediate Excel and Word experience
**Preferred Qualifications**
• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience
**Essential Skills and Competencies**
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience or education and hands-on use
• Ability to work prolonged hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and analyze data
• Ability to effectively prioritize work and meet deadlines under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and contributors
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and capacity for attention to detail
• Ability to effectively prioritize work and meet deadlines
• Ability to maintain excellent performance and attendance
• Must pass relevant arenaflex and Credit Union pre-employment compliance exams
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to the growth and development of our employees. As a remote customer service representative, you'll have access to various training programs, workshops, and online courses to enhance your skills and knowledge. Our team is dedicated to providing a supportive and inclusive environment that encourages collaboration, innovation, and continuous learning.
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced organization that values diversity, equity, and inclusion. Our remote work environment offers flexibility and autonomy, allowing you to work from the comfort of your own home. We're committed to providing a safe and secure workspace that promotes work-life balance and well-being.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes health insurance, retirement plans, and paid time off. We also offer a range of perks, including flexible work arrangements, professional development opportunities, and a comprehensive employee assistance program.
**Conclusion**
If you're passionate about delivering exceptional customer experiences, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to join our team at arenaflex. As a remote customer service representative, you'll play a vital role in ensuring that our customers receive the highest level of service and support. Apply now and become a part of our dynamic team at arenaflex!
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