**Join arenaflex's dynamic team and contribute to creating a world where more people have access to financial freedom.**
As a leading national financial services company, arenaflex is dedicated to helping people achieve their financial goals and feel confident about the future. We're seeking an experienced Customer Service Representative to join our team and provide exceptional support to our customers and agents.
**About arenaflex**
arenaflex is a forward-thinking company that values innovation, diversity, and inclusion. We're committed to creating a workplace where every employee feels valued, respected, and empowered to contribute. Our team is passionate about delivering exceptional customer experiences and making a positive impact in our communities.
**The Role**
As a Customer Service Representative at arenaflex, you'll play a critical role in providing inbound and outbound telephone support to our customers and agents. You'll be responsible for assisting with a variety of inquiries, including status on pending new business applications and pending in-force transactions, product information, rates, and service issue resolution. You'll also be required to document detailed and concise notes on all interactions and train and assist Associate CSRs.
**Key Responsibilities:**
* Answer incoming phone calls from agents and customers, assisting with a variety of inquiries, including status on pending new business applications and pending in-force transactions, product information, rates, and service issue resolution.
* Requires a working knowledge of processes and procedures for New Business, Claims, and In-force Back Office, navigating multiple administrative systems.
* Document detailed and concise notes on all interactions.
* Train and assist Associate CSRs.
* Process and maintain department SLAs by processing progressively more complex transactions and servicing customer requests with a sense of urgency and accuracy.
* Perform additional tasks at the request of management.
**Benefits and Perks:**
* Flexible full-time or hybrid telecommuting arrangements
* Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
* Paid time away including vacation and sick time, flex days, and ten paid holidays
* Give back to your community and double your impact through our company matching
* Want more details? Check out our arenaflex Benefits Overview
**Compensation:**
Hourly Salary Range: $21.00- $31.96 plus eligibility for annual bonus program
**Who We're Looking For:**
* Associate CSR skills, plus: proficient written and verbal communication skills.
* Strong multi-tasker and adept at using tools and resources available.
* Proactive with customer, anticipating needs.
* Ability to show empathy and ability to mentor new hires.
* High school education or equivalent experience.
* 6 months to a year experience working as an Associate CSR or equivalent experience.
**Empowering Inclusion:**
At arenaflex, we aspire to be the most inclusive insurance company in the country. We believe that lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
**Creating a World Where More People Have Access to Financial Freedom:**
arenaflex is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency, and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products—and operate our company—to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity, and inclusion (DEI).
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and making a positive impact in our communities, we encourage you to apply for this exciting opportunity. Visit our careers page to learn more and submit your application.
**Work Authorization:**
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace where every employee feels valued, respected, and empowered to contribute.
**Contact Us:**
For more information about our careers, please visit our careers page or contact our HR team at [arenaflex HR email].
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