At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a leading PBM (Pharmacy Benefit Services) entity, we're committed to serving the needs of over 33 million members and managing government programs, including Medicare and Medicaid. We're seeking an accomplished Customer Service Representative to join our remote team, and we're excited to offer a unique opportunity for the right candidate.
**About arenaflex**
arenaflex is a major PBM entity owned by 20 non-profit health plans, serving a vast network of members and benefits managers. Our mission is to provide innovative solutions that improve the lives of our clients and their customers. With a strong focus on customer-centricity, we strive to deliver exceptional service, quality, and value. Our team is passionate about making a difference, and we're committed to creating a work environment that fosters growth, collaboration, and innovation.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our remote team, providing exceptional service to our clients and their customers. As a Customer Service Representative, you'll be responsible for interacting with customers to provide information, resolve complaints, and handle inquiries. You'll work in a fast-paced, dynamic environment, utilizing your critical thinking and problem-solving skills to resolve complex issues.
**Key Responsibilities**
* Interact with customers to provide information, resolve complaints, and handle inquiries
* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
* Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
* Refer unresolved customer grievances to designated departments for further investigation
* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
* Utilize computer applications, such as MS Outlook or data entry software, to document and record customer/client information
* Demonstrate strong communication skills, critical thinking, and problem-solving skills to handle complex calls
**Requirements**
* Education: High school diploma or GED
* 0-2 years customer service-related experience required
* Previous experience with computer applications, such as MS Outlook or data entry software
* Ability to accurately document and record customer/client information
* Proficiency in computer software navigation and dual screens is essential
* Strong communication skills are a must
* Preferred Skills: A pharmacy background is preferred but not mandatory
* Bi-lingual candidates who speak Hmong, Spanish, or Mien are preferred
**Work Environment and Culture**
* Work from home in a quiet, dedicated workspace with a wired LAN connection from the modem/router to the desktop or laptop
* Utilize video during training, team meetings, and as required by the client
* Collaborate with a dynamic team of customer service professionals who share a passion for delivering exceptional service
* Participate in ongoing training and development opportunities to enhance your skills and knowledge
* Enjoy a flexible work schedule, with day and midday shifts available
**Compensation and Benefits**
* Competitive hourly rate of $18.83 per hour
* 401(k) plan
* Dental insurance
* Health insurance
* Vision insurance
* Work from home opportunity
* Flexible work schedule
**Selection Process**
* Video interviews via Zoom/MS Teams
* Candidates must be flexible to work within a 24/7 call center environment, although there is only day and midday shifts available
* Must reside in California
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
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