Are you ready to embark on a new journey, one that combines the thrill of working with a dynamic team with the flexibility of a remote work environment? Look no further than arenaflex, where you'll have the opportunity to grow your skills, develop your expertise, and become a shining example of excellence in your field. As a valued member of our team, you'll be part of a global network that's dedicated to delivering exceptional customer experiences and making a real difference in the lives of our customers.
**Why You'll Love This Role**
As a Customer Service Representative at arenaflex, you'll be an integral part of our Payments and Digital Strategy team, working closely with our Credit Union to provide top-notch support to our customers. Your day-to-day responsibilities will include:
* Completing data access and balancing tasks to ensure seamless operations
* Coordinating return items with vendors, the Federal Reserve Bank, and other institutions
* Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
* Working member cases and sports assigned to you
* Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines, as well as Federal Banking laws
* Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams
* Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
* Logging, reviewing, and making necessary GL, account changes, and/or returns
* Processing Stop Pays and Check Batching
* Completing daily balancing and department closing
* Obtaining information from customers for the timely and accurate processing of international and domestic wire transfer requests
* Researching and verifying incoming and outgoing wire transfer information
* Communicating with vendors to process wire transfers
* Understanding and being familiar with outgoing and incoming wire transfer laws
* Depositing check returns, reviewing member check returns on draft changes, processing member checks, affirming customers for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
* Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees
**What You'll Need to Succeed**
To excel in this role, you'll need to possess a combination of skills, experience, and personal qualities. Here are the minimum qualifications we're looking for:
* High school degree or GED
* Intermediate Excel and Word experience
* Ability to work prolonged hours in support of business needs
* Ability to exercise excellent customer service skills
* Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
* Ability to perform mathematical calculations and review data
* Ability to effectively prioritize work and meet deadlines under high volume pressure
* Ability to cross-train and perform any position assigned within the department
* Ability to interact professionally with all personnel and customers
* Ability to work independently and with minimal supervision
* Ability to self-motivate with strong employer skills and ability for attention to detail
* Ability to effectively prioritize work and meet deadlines
* Ability to maintain excellent performance and attendance
* Must pass relevant arenaflex and Credit Union pre-employment compliance exams
**Preferred Qualifications**
While the minimum qualifications above are essential, we're also looking for candidates with the following preferred qualifications:
* Previous customer/member service experience
* Previous banking or Credit Union experience
* Episys/Symitar and processing wires experience
**What You'll Get**
As a valued member of our team, you'll enjoy a range of benefits and perks that will make your career at arenaflex truly rewarding. Here are just a few of the things you can look forward to:
* Travel Perks: With our extensive global network, you'll have access to over 6,800 daily flights to 365 destinations worldwide. You can take your family and friends on amazing adventures, or simply enjoy the freedom to explore new places.
* Health Benefits: From day one, you'll have access to comprehensive health, dental, prescription, and vision benefits that will help you live your best life. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more.
* Wellness Programs: We believe in supporting your overall well-being, which is why we offer a range of wellness programs that will help you stay healthy, happy, and fulfilled.
* 401(k) Program: Available upon hire, our 401(k) program allows you to save for your future and take advantage of company contributions.
* Additional Benefits: You'll also enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
**Inclusion and Diversity at arenaflex**
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and welcoming to all. Our 20+ Employee Business Resource Groups are dedicated to connecting our team members to our customers, suppliers, communities, and shareholders, while helping individuals reach their full potential and creating inclusive work environments that meet and exceed the needs of our diverse global customer base.
**Apply Now**
Ready to take the first step on an exciting new journey? Apply now to become a Customer Service Representative at arenaflex. We can't wait to welcome you to our team!
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