Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you have a knack for problem-solving and a strong desire to make a difference in the lives of others? If so, we invite you to join arenaflex as an Experienced Customer Service Representative, working remotely from the comfort of your own home.
**Why arenaflex?**
arenaflex is a leading organization in the industry, renowned for its commitment to customer satisfaction and excellence. As a remote customer service representative, you will be an integral part of our team, working closely with colleagues and stakeholders to provide top-notch support to our customers. With arenaflex, you'll enjoy the flexibility of remote work, allowing you to balance your work and personal life with ease.
**About the Role**
As an Experienced Customer Service Representative, you will be a member of the Payments and Digital Strategy crew in the arenaflex Credit Union. Your primary responsibilities will include:
* Completing statistical access and balancing features
* Coordinating return items with contributors, door vendors, the Federal Reserve Bank, and other institutions
* Assisting various departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing
* Working member cases/assignments
* Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
* Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams
* Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
* Logging, studying, and making important GL, account changes, and/or returns
* Processing Stop Pays and Check Batching
* Completing daily balancing and department closing
* Obtaining information from contributors for the timely and correct processing of international and domestic wire transfer requests
* Researching and verifying incoming and outgoing wire transfer information
* Communicating with the vendor to process wire transfers
* Understanding and being familiar with outgoing and incoming wire transfer laws
* Depositing check returns, studying member re-exams on draft changes, processing member exams, affirming contributors for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
* Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees
**What You'll Need for Success**
To excel in this role, you'll need:
* A high school degree or GED
* Intermediate Excel and Word experience
* Strong communication and problem-solving skills
* Ability to work prolonged hours in aid of business needs
* Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
* Ability to perform mathematical calculations and analyze data
* Ability to effectively prioritize work and meet time limits under high-pressure conditions
* Ability to cross-train and perform any position assigned within the department
* Ability to interact professionally with all personnel and contributors
* Ability to work independently and with minimum supervision
* Ability to self-motivate with strong employer skills and ability for attention to detail
* Ability to maintain excellent performance and attendance
* Must pass relevant arenaflex and Credit Union pre-employment compliance exams
**What We Offer**
As an arenaflex team member, you'll enjoy:
* Competitive compensation and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Flexible remote work arrangements
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and tools
* Opportunities to work with a diverse and talented team
**How to Apply**
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join the arenaflex team today!
Apply Now!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
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