At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our members' expectations. As a key member of our team, you'll play a vital role in providing top-notch support to our Aetna Medicaid members and providers. If you're passionate about delivering outstanding service, have a knack for problem-solving, and thrive in a fast-paced environment, we'd love to hear from you.
**About arenaflex**
arenaflex is a leading healthcare company that's committed to making a positive impact on people's lives. Our purpose is to bring our heart to every moment of our members' health, and we're passionate about delivering innovative solutions that make healthcare more personal, convenient, and affordable. With a strong focus on customer-centricity, we're dedicated to building long-lasting relationships with our members and partners.
**Job Summary**
As an Experienced Customer Service Representative, you'll be responsible for providing telephone assistance to Aetna Medicaid members and providers. You'll be the first point of contact for our members, answering their questions, resolving their concerns, and providing exceptional support. If you're a people person with excellent communication skills, we encourage you to apply for this exciting opportunity.
**Responsibilities**
* Answer incoming member and provider calls, responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs
* Provide accurate and timely information to members and providers, ensuring a positive experience
* Resolve complex issues and escalate concerns to senior representatives as needed
* Maintain accurate records of member interactions, including call logs and issue resolutions
* Collaborate with internal teams to resolve issues and improve processes
* Meet performance standards, attendance requirements, and call quality goals
* Participate in ongoing training and development to enhance skills and knowledge
**Requirements**
* High-speed internet connectivity with secure service via ethernet cable (Wi-Fi is not permitted)
* Ability to communicate effectively with members and providers orally and in written form
* High school diploma or equivalent
* Ability to work from home and prove self-sufficiency
* Must commute to the office in Princeton, NJ when unable to work from home due to prolonged technical problems
**Preferred Qualifications**
* Experience working remotely in a call center setting
* Experience with Medicaid and Medicare
* Excellent problem-solving and critical thinking skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong communication and interpersonal skills
* Ability to work independently and as part of a team
**What We Offer**
* Competitive pay range: $17.00 - $27.90 per hour
* Comprehensive benefits package, including medical, dental, and vision coverage
* 401(k) retirement savings plan and Employee Stock Purchase Plan
* Fully-paid term life insurance plan and short-term and long-term disability benefits
* Paid Time Off (PTO) and paid holidays throughout the calendar year
* Ongoing training and development opportunities
* A dynamic and supportive work environment
**Work Environment and Culture**
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe in fostering a culture that encourages collaboration, innovation, and growth. Our team members are passionate about delivering exceptional customer experiences, and we're dedicated to providing the tools and resources they need to succeed.
**How to Apply**
If you're passionate about delivering outstanding customer service and have a knack for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer, committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. We strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. If you require a reasonable accommodation, please contact us at [insert contact information].
Apply for this job