**Join arenaflex, a leading provider of mission-critical services and solutions, and become a part of a dynamic team that thrives on delivering exceptional customer experiences.**
At arenaflex, we pride ourselves on creating a culture where individuality is valued and respected. Our dedicated associates are the backbone of our organization, and we're seeking a talented and passionate Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our clients' customers, resolving questions and complaints concerning their accounts. If you have a passion for helping others and delivering world-class service, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading provider of mission-critical services and solutions, delivering exceptional outcomes for our clients and the millions of people who count on them. With a strong commitment to innovation and customer satisfaction, we strive to create a work environment that is inclusive, supportive, and empowering. Our team is comprised of talented individuals who share a common goal: to make a difference in the lives of our customers and our community.
**What You'll Be Doing**
As a Customer Service Representative, you will be responsible for:
* Answering inbound calls from customers/clients with questions concerning and/or related to their account (average of 40-50 calls daily)
* Responding to customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems
* Identifying customer needs to ensure the customer is provided complete and accurate information
* Acknowledging and resolving customer complaints and difficult situations
* Processing required transactions via web-based applications
* Submitting research requests in a concise yet accurate manner
* Maintaining a thorough knowledge of the company and client programs, policies, and technology
* Communicating effectively in a warm and empathetic manner
* Adhering to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals
* Providing support to other positions/operations in cases during heavy workloads or absences
**What You'll Get**
* Full-time employment with a competitive hourly rate of $14.00 starting on day one
* Business/operations hours: Monday – Sunday, 24/7
* Shift differential of $1.00 per hour if working hours between 6PM- 6AM
* Weekend shift differential of $1.50 per hour
* Incentive plan providing the opportunity to earn up to an additional $350 a month contingent upon meeting all metrics (call quality, attendance, and schedule adherence) after training
* Paid training scheduled Monday-Friday (open availability)
* Career growth opportunities
* Great work environment
* Benefits, including:
+ Vacation, sick time, and holiday pay
+ Medical, dental, vision, life insurance, and additional benefits (eligible on day one)
+ 401K
**People Who Succeed in This Role**
* Have the ability to convey complex information in clear and concise terms to ensure customer understanding
* Possess a strong commitment and work ethic
* Consistently attend work and meet the required training period
* Successfully complete arenaflex's 3-to-6-week new hire paid training program
* Demonstrate effective and accurate written and verbal communication skills
* Possess effective problem-solving skills
* Can navigate multiple applications/screens and research solutions with ease
* Love helping people and guiding them to the best solution for their issue
* Are excited by innovative technology
* Provide calm conflict resolution and problem-solving for frustrated customers
* Can work in a structured environment for the duration of their allotted, full-time schedule taking high-volume calls from consumers
**Required Qualifications**
* Must be at least 18 years of age or older
* Must have a High School Diploma, or equivalent
* Six months minimum experience in call center, customer service, and/or dispatcher experience
* Customer service experience
* Working knowledge with computer and Windows personal computer applications
* Must be able to successfully pass a background check, credit check, and security clearance (fingerprints)
* Must comply with camera requirements when attending meetings and training
* Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide computer equipment.
* Must complete an Internet Speed Test with a minimum of 50 Mbps upload and 50 Mbps download.
**Preferred Qualifications**
* 1+ years of previous call center experience
**Work Environment and Culture**
arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our team is comprised of talented individuals who share a common goal: to make a difference in the lives of our customers and our community. We value diversity, equity, and inclusion and strive to create a workplace that is free from bias and harassment.
**Compensation and Benefits**
arenaflex offers a competitive hourly rate of $14.00 starting on day one, as well as a range of benefits, including vacation, sick time, and holiday pay, medical, dental, vision, life insurance, and additional benefits (eligible on day one), and 401K. In addition, arenaflex offers an incentive plan providing the opportunity to earn up to an additional $350 a month contingent upon meeting all metrics (call quality, attendance, and schedule adherence) after training.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Equal Employment Opportunity**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodation Request**
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to
[email protected]. You may also click here to access arenaflex's ADAAA Accommodation Policy.
**Vaccination Policy**
arenaflex values the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
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