Are you passionate about making a positive impact on people's lives while enjoying the flexibility of working from home? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join arenaflex as a Customer Service Representative, where you'll have the opportunity to work with a dynamic team, help patients and caregivers navigate complex programs, and enjoy a fulfilling career with a purpose.
**About arenaflex**
arenaflex is a leading provider of innovative solutions for patients and caregivers who rely on self-directed Medicaid programs. Our mission is to empower individuals to take control of their care, and we're committed to delivering exceptional service and support to those who need it most. As a Customer Service Representative, you'll be an integral part of our team, working closely with patients, caregivers, and our internal stakeholders to ensure seamless communication and resolution of any issues that may arise.
**Key Responsibilities**
As a Customer Service Representative, you'll be responsible for:
* Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information
* Actively assisting with enrollment, program applications, and set up in applicable systems
* Retrieving information to assist caregivers with any payroll-related inquiries
* Utilizing de-escalation techniques when supporting upset or frustrated callers
* Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing
* Documenting information and outcomes as necessary
**About You**
To succeed in this role, you'll need:
* At least one year of customer service experience, preferably in a healthcare or related field
* Strong computer skills and the ability to offer troubleshooting advice when appropriate
* The ability to offer empathy, patience, and a friendly demeanor at all times
* The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers
* Great active listening skills
* Excellent written and verbal communication skills
* Strong attention to detail
* The ability to multitask and adapt to change in a fast-paced environment
* A quality-focused mindset and a desire to achieve first call resolution whenever possible
* The ability to accurately and confidently work with numbers and discuss money
**Your Home Office Environment**
To ensure success in this role, you'll need to meet the following technical requirements:
* A computer meeting these criteria:
+ Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
+ Memory: 8GB of RAM
+ CPUs (Speed * Processors): 6
+ Hard Drive: At least 500MB of free space
+ Sound: sound card (standard on most computers)
+ Up-to-date antivirus software
+ Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
+ Dual monitors
+ A USB noise-cancelling headset
+ A webcam for your certification experience
**Flexible Hours of Operation**
As a Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service at least 20 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days.
**Pay and Perks**
This flexible opportunity pays independent contractors $13 per hour. Prior to supporting PPL, you will need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing.
**Your Remote, Independent Contractor Status**
As a remote, independent contractor, you'll have the freedom and flexibility to work in the comfort of your own home - or anywhere in the US you can meet the office requirements. You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.
**Additional Benefits**
* One-on-one mentorship
* Free certification and ongoing development opportunities
* The freedom and flexibility to choose your own schedule, within the client's hours of operation
* The chance to achieve better work-life balance
* Access to NexRep Perks, a program that recognizes the service provided by independent contractors to arenaflex's clients and their customers via the arenaflex Marketplace platform
**Apply Now**
If you're passionate about making a positive impact on people's lives and enjoy the flexibility of working from home, we invite you to apply for this exciting opportunity. Please visit our website to register as a candidate and take the first step towards a fulfilling career with arenaflex.
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**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
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