**Job Summary:**
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse customers? If so, we invite you to join arenaflex as a Customer Service Representative in our remote team. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our customers via phone, email, live chat, or self-service channels. If you're a team player with excellent communication skills, a positive attitude, and a drive to succeed, we want to hear from you!
**About arenaflex:**
arenaflex is a leading provider of comprehensive waste management and environmental solutions in North America. With a commitment to putting people first and achieving success with integrity, we strive to make a positive impact on our communities and the environment. Our innovative infrastructure and capabilities in recycling, organics, and renewable energy enable us to provide environmental solutions to our customers and collaborate with them in achieving their sustainability goals.
**Job Responsibilities:**
As a Customer Service Representative at arenaflex, you will be responsible for:
* Handling customer service inquiries and transactions independently and proficiently
* Demonstrating active listening skills and confirming understanding of customer needs, issues, and requests
* Using authorized systems to gather information, provide information, and/or update customer records
* Providing standard information and education regarding service options, charges, billing, and contracts
* Demonstrating ownership of the customer issue by providing one call resolution
* Making every reasonable attempt to resolve the customer's issue and exhausting all other solutions before escalating the customer's query
* Serving as an advocate for customers with repeat issues by engaging the right department and people within arenaflex
* Communicating concise and accurate information
* Listening for and identifying opportunities to cross-sell additional products and services
* Establishing customer accounts by negotiating and documenting service type, pricing, billing, and other required information
* Supporting other service lines when required
* Attempting to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives
* Meeting or exceeding service and operational standards established for the call center, including attendance, adherence, quality, productivity, safety, and timeliness goals
* Completing cross-training with Operations, Sales, and Billing
**Supervisory Responsibilities:**
This role has no supervisory duties.
**Qualifications:**
To be successful in this role, you will need:
* High school diploma or G.E.D (accredited)
* One (1) year of previous customer service experience (in addition to education requirement)
* Excellent verbal, written, and analytical skills
* Computer skills – MS Office
* Typing skills
* Professional phone etiquette
* Ability to multitask
* Ability to react well under pressure and treat others with respect
* Identifies and resolves problems in a timely manner
* Prioritizes and plans work activities
* Focuses on solving conflicts and listening to others without interrupting
* Is consistently at work and on time
* Works efficiently and effectively, both independently and as a team, to ensure exceeding call center's standards
* Balances team and individual responsibilities and helps build a positive team spirit
* Adapts and able to deal with frequent changes in the work environment
* Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments
* Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner
**Remote Work Requirements:**
This is a remote work position, and you will need to meet the following requirements:
* High Speed Internet (Minimum 50mbs download and 10mbs upload)
* A private workspace in which you are able to work the entirety of your shift without interruptions or distractions
* The ability to physically connect the computer to the modem or router
**Benefits:**
As an arenaflex employee, you will receive a competitive total compensation package, including:
* Medical, Dental, Vision, Life Insurance, and Short Term Disability
* Stock Purchase Plan
* Company match on 401K
* Paid Vacation, Holidays, and Personal Days
**Work Environment:**
The normal setting for this job is an office setting. You will be required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day. You will also be required to exert physical effort in handling objects less than 30 pounds rarely.
**Salary Range:**
The expected salary range for this position is $15.00 - 20.00. The specific salary offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience, education, training, certifications, qualifications, and work location.
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please click the "Apply" button to submit your application.
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