**Job Summary:**
Join the arenaflex family and embark on a journey of growth, learning, and self-discovery. As an Experienced Customer Service Representative, you will be the face of arenaflex, providing exceptional service to our clients while working from the comfort of your own home. With a competitive hourly rate of $24, this role offers a unique blend of flexibility, challenge, and rewards.
**About arenaflex:**
arenaflex is a leading airline that has been connecting people and communities for over a century. We are committed to providing exceptional service, safety, and value to our customers while fostering a culture of innovation, diversity, and inclusion. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our family.
**Why You'll Love This Job:**
As an Experienced Customer Service Representative, you will have the opportunity to:
* Collaborate with clients in a considerate, professional, friendly, and expert manner
* Handle a wide range of customer inquiries and issues with ease and efficiency
* Work in a fast-paced, dynamic environment that requires adaptability and problem-solving skills
* Develop your skills and knowledge through ongoing training and development opportunities
* Enjoy a competitive hourly rate of $24 and a range of benefits and perks
* Work from the comfort of your own home, with the flexibility to manage your schedule and work-life balance
**Key Responsibilities:**
The following are the fundamental elements of the job:
* Issue, reissue, and refund traveler tickets
* Book, ticket, and confirm flight reservations
* Rebook travelers on oversold flights and during irregular operations
* Perform traveler check-in and boarding tasks (excluding curbside), correct oversold seat assignments, and issue upgrades
* Issue vouchers and assist with coordinating traveler lodging facilities, meals, and transportation; coordinate refuel and refresh
* Perform traveler loading, including ticket lift and ticket lift/check
* Work gate reader/scanner and related tasks to include pre-boarding, observing/checking carry-on items and departure line models
* Work jetways/bridges for purposes of boarding and deplaning travelers
* Make boarding and departure gate announcements
* Convey domestic/international flight records
* Perform traveler service flight close-out procedures
* Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
* Maintain schedule of flight loading process
* Perform customer service hands-on training
* Process and complete credit card baggage transactions at stands in the ticket counter area and activation stations
* Assist travelers with self-service kiosk check-in and baggage handling at ticket counters
* Manage lines at ticket counter stands and ticket counters
* Clear/confirm international documents at booth in the ticket counter area and activation stations
* Accept and activate travelers' self-labeled bags at activation stations
* Assist clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
* Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
* Have regular and predictable attendance on site, including fulfilling any obligatory overtime requirements
* Answer and assist during security and emergency situations
* Provide interfacing traveler door information
* Provide quality customer service in a professional manner and in accordance with American's policies
* Adhere to company policies, procedures, and performance guidelines
* Complete task-related stages of training
* Comply with applicable laws (e.g. DOT, FAA, TSA)
* Utilize various internal resources/frameworks including during customer interactions
* Wear uniform as required by company policy
**Additional Responsibilities (dependent on airport size):**
* Perform Traveler Activity Control capabilities including air to ground communication along with Peak capabilities
* Help international travelers through customs/migration, including baggage re-check
* Convey tickets, international flight reports, and customs/migration forms
**What You'll Need for Success:**
* High school diploma or equivalent
* Relevant prior work experience
* Bilingual language skills required in certain areas
* Valid driver's license as required by local authorities
* Must meet FAA criminal history verifications to meet requirements for unescorted access privileges to airport security identification display areas (SIDA), if applicable
* Must be able to obtain proper airport power and US Customs security identifications, if applicable
* Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet company and security requirements
* Must be approved to work in the U.S.
**Preferred Qualifications:**
* Training and prior work experience
* Working knowledge of Sabre or other Traveler Service System
* Past face-to-face customer service experience
**What You'll Get:**
* Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
* Health programs: We believe you should be your best self - that's why our health programs provide you with the right tools, resources, and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Join the arenaflex Family:**
From the colleagues we recruit to the customers we serve, diversity and inclusion are the foundation of the unique workforce at arenaflex. Our 20+ Representative Business Asset Groups are focused on connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Join the arenaflex family today!
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