Are you ready to embark on a journey of discovery, growth, and fulfillment? Join the arenaflex family, and you'll have the opportunity to explore new horizons, develop your skills, and become the best version of yourself. As you soar to new heights, you'll navigate challenges with ease and adaptability, mastering new skills and propelling your career while having a blast. Come and elevate both your personal and professional life, and get ready to take off!
**Why you'll love this role**
As a Customer Service Representative at arenaflex, you'll collaborate with clients in a courteous, efficient, and professional manner, providing exceptional service that exceeds their expectations.
**Key Responsibilities**
These are the fundamental elements of the job:
* Issue, reissue, and refund traveler tickets
* Book, ticket, and confirm flight reservations
* Rebook travelers on oversold flights and during irregular operations
* Perform traveler check-in and front seat tasks (except curbside), resolve oversold seat tasks, and issue upgrades
* Issue vouchers and assist with arrangements for traveler accommodations, meals, and transportation; coordinate refueling and recharging
* Perform traveler loading, including ticket lift and ticket lift/confirmation
* Operate door readers/scanners and related duties to include pre-boarding, observing/checking carry-on items and departure line standards
* Operate jetways/bridges for purposes of boarding and deplaning travelers
* Create boarding and departure gate announcements
* Convey domestic/international flight records
* Perform traveler service flight close-out procedures
* Accept, check, and label travelers' items at destination points, full-service ticket counters, and five-star ticket counters
* Maintain schedule of flight loading process
* Perform customer service hands-on training
* Process and complete credit card transactions at stands in the ticket counter area and activation stations
* Assist travelers with self-service kiosk check-in and stand staff handling at ticket counters
* Man the lines at ticket counter stands and ticket counters
* Clear/confirm international reports at booth in the ticket counter area and activation stations
* Accept and activate travelers' self-labeled bags at activation stations
* Assist clients requiring special assistance or in-station; assist boarding, deplaning, and moving non-ambulatory travelers, special assistance travelers, as well as unaccompanied minors
* Perform customer service work related to handling local flights and contractor/ground handling arrangements or agreements
* Have regular and predictable attendance on site, including fulfilling any compulsory overtime requirements.
* Answer and assist during security and emergency situations
* Provide connecting traveler door information
* Provide quality customer service in a professional manner and according to arenaflex's standards.
* Adhere to company policies, procedures, and performance standards.
* Complete task-related training stages
* Comply with applicable laws (e.g. DOT, FAA, TSA)
* Utilize various internal resources/systems including during customer communications
* Wear uniforms as required by company policy
* All you'll need for success
**Essential Capabilities**
* Education and Earlier Professional Training
* Bilingual language skills required in certain areas
* Valid, substantial driver's license as required by local authorities
* Should meet FAA criminal record checks to qualify for unescorted access awards to airport security identification display areas (SIDA), if applicable
* Should be able to obtain suitable airport power or potentially US Customs security identifications, if relevant
* Completion of a pre-employment drug screen, thorough background check, or potentially fingerprinting to meet company and security requirements
* Should be eligible to work in the U.S.
**Preferred Capabilities**
* Training and Earlier Professional Training
* Working knowledge of Sabre or other Traveler Service System
* Past hands-on Customer Service experience
* Working in a high-speed environment
**What you'll get**
Come and take advantage of everything arenaflex has to offer:
* Medical Benefits: From day one, you'll have access to your health, dental, medical, and vision benefits to help you stay great. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
* Health Programs: We believe you should be your best self - that's why our health programs provide you with the right tools, resources, and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, business contributions to your 401(k) program are available after one year.
* Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Be yourself at arenaflex**
From the colleagues we recruit to the clients we serve, care and diversity are the foundation of the powerful workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our clients, vendors, networks, and investors, helping colleagues reach their full potential and creating a comprehensive workplace to address and surpass the challenges of our diverse world.
Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Come and be yourself at arenaflex.
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