**Join the arenaflex Team and Become the Voice of arenaflex**
Are you passionate about delivering exceptional customer experiences and driving sales growth? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join our arenaflex team as an Experienced Customer Service Representative - Sales (Hybrid). As a Premier Service Consultant, you'll be the face of arenaflex, providing personalized solutions to prospective and existing customers, and helping them stay connected to what matters most.
**About arenaflex**
arenaflex is a global leader in communications and technology, with a rich history of innovation and connection-making. For nearly 150 years, we've been pioneering the way people connect, communicate, and thrive. From the widespread availability of 5G and Fiber to our commitment to creating connections that change the world, we're dedicated to helping families, communities, and businesses come together.
**Your Impact**
As a Premier Service Consultant, you'll be at the forefront of delivering an outstanding customer experience, driving sales growth, and meeting monthly sales goals. You'll handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices. You'll also address existing customer needs, including billing and payment, plan changes, upgrades, and technical support. Your consultative approach will help you identify upsell opportunities and make personalized recommendations to right-fit customers with the latest technology, services, and offers.
**Your Day-to-Day**
* Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
* Work in a fast-paced, inbound contact environment handling a high volume of calls, chats, emails, or other types of customer interactions
* Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records
* Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services
* Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services
* Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service
**What You Can Look Forward To**
* Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant
* Competitive compensation, with a weekly salary range of $600.00 - $696.50, plus up to $36,000 in commissions yearly if all sales goals are met
* Amazing perks and benefits, including:
+ Medical/Dental/Vision coverage
+ 401(k) plan
+ Tuition reimbursement program
+ Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
+ Paid Parental Leave
+ Additional sick leave beyond what state and local law require may be available but is unprotected
+ Adoption Reimbursement
+ Disability Benefits (short term and long term)
+ Life and Accidental Death Insurance
+ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
+ Employee Assistance Programs (EAP)
+ Extensive employee wellness programs
+ Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone
**What We're Looking For**
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation is essential
* Specific job assignments may require day, evening, weekend, or holiday hours
* Occasional overtime may be required
* WFH Requirements:
+ Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)
+ An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
+ AT&T will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
+ Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.)
+ You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
**Career Possibilities**
* Career possibilities are limitless with arenaflex. You'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
* If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today!
**Equal Employment Opportunity**
It is the policy of arenaflex to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, arenaflex will provide reasonable accommodations for qualified individuals with disabilities.
**Apply Now**
If you're ready to join our team and become the voice of arenaflex, apply now!
Apply for this job