Join arenaflex, the industry leader in self-storage solutions, as we continue to revolutionize the way people store and manage their belongings. With a rich history dating back to 1972, arenaflex has been at the forefront of innovation, providing top-notch customer service and exceptional storage solutions to our customers.
As a Customer Service Representative - Self Storage Manager at arenaflex, you will play a vital role in delivering an unparalleled customer experience, ensuring that our customers feel valued, supported, and satisfied with our services. If you're passionate about delivering exceptional customer service, have a knack for sales, and are looking for a challenging and rewarding career opportunity, then this is the perfect role for you.
**About arenaflex**
arenaflex has been recognized as one of America's Best Large Employers in 2022 by Forbes and has been voted as a Great Place to Work by our employees. We pride ourselves on providing a work environment that is inclusive, diverse, and supportive, where every team member feels valued and empowered to succeed. Our commitment to excellence has earned us a reputation as a leader in the self-storage industry, and we're excited to have you join our winning team!
**Benefits and Perks**
As a valued member of our team, you'll enjoy a comprehensive benefits package that includes:
* **Total Rewards package**: Full-Time and Flexible Schedules available (3-4 day work week with opportunity for additional days)
* **Cost-effective health offerings**: Medical, dental, and vision coverage
* **Tele-medicine**: Easy access to healthcare
* **Tax-free Flex spending accounts**: Cover yourself and your dependents
* **Paid Time Off and Sick Time**: Take the time you need to recharge
* **401(k) with company match**: Build your retirement nest egg
* **Basic life and accidental death insurance**: At no cost to you
* **Employee Discounts and Perks**: Enjoy exclusive discounts on a wide variety of vendors, merchants, stores, tickets, entertainment, travel, and more!
**Job Description**
As a Customer Service Representative - Self Storage Manager, you will be responsible for:
* **Working independently**: Manage multiple locations, spending time both inside and outside
* **Assessing customer storage needs**: Make suggestions, including offering packing and moving supplies
* **Maintaining a clean and safe environment**: Keep surfaces and high-touch areas clean, including sweeping, mopping, debris removal, and wiping windows
* **Conducting daily storage unit inspections**: Confirm inventory availability and ensure spaces are ready to rent
* **Managing cash drawer**: Prepare and make daily deposits
* **Providing exceptional customer service**: Help keep customers current with payment and make collection calls when required
**Qualifications**
To succeed in this role, you'll need:
* **Customer service experience**: A background in sales, retail, restaurant, fast food, or other service-based companies
* **Strong communication skills**: Ability to effectively communicate with customers, colleagues, and management
* **Problem-solving skills**: Ability to think critically and resolve customer issues efficiently
* **Attention to detail**: Maintain accurate records and ensure a clean and safe environment
* **Flexibility**: Willingness to work a variety of shifts, including evenings and weekends
**Career Growth Opportunities**
At arenaflex, we're committed to helping our team members grow and develop their careers. As a Customer Service Representative - Self Storage Manager, you'll have opportunities to:
* **Develop your skills**: Receive best-in-class training to enhance your skills and knowledge
* **Take on new challenges**: Progress to more senior roles, such as Assistant Manager or District Manager
* **Enjoy monthly bonus opportunities**: Earn rewards for your hard work and dedication
**Work Environment and Company Culture**
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in:
* **Empowering our team members**: Providing the tools and resources needed to succeed
* **Fostering a culture of excellence**: Encouraging innovation, creativity, and continuous improvement
* **Celebrating our diversity**: Valuing the unique perspectives and experiences of our team members
**Compensation and Benefits**
As a Customer Service Representative - Self Storage Manager, you'll enjoy a competitive salary of $16.50 per hour, plus a comprehensive benefits package.
**How to Apply**
If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, then apply now to join arenaflex's winning team!
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**Note:** All information will be kept confidential according to EEO guidelines.
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