At arenaflex, we are committed to delivering exceptional customer service to both internal and external customers. As a newly created position, the Customer Service Representative Senior will play a vital role in enhancing our Housing Department's commitment to customer satisfaction. If you are a highly skilled and experienced customer service professional with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading organization dedicated to providing innovative solutions to the community. Our Housing Department is responsible for delivering exceptional customer service to our clients, and we are seeking a highly skilled and experienced Customer Service Representative Senior to join our team. As a Customer Service Representative Senior, you will be responsible for managing the front desk, responding to customer inquiries, resolving customer issues, and providing exceptional customer service.
**Key Responsibilities**
As a Customer Service Representative Senior, you will be responsible for the following key duties and functions:
* Respond to customer inquiries and resolve customer issues in a timely and professional manner
* Manage the front desk and ensure a welcoming environment for all visitors
* Prepare cases for support services and other city departments
* Process corrections to customer accounts
* Extract data from city databases and create reports
* Coordinate mailings to customers
* Maintain and file all generated service requests
* Receive and respond to frontline and escalated inquiries from customers, contractors, and other city departments
* Verify customer accounts and active services using various databases and software applications
* Research customer account information and history to explain services, charges, and adjustments
* Log customer complaints, create and update service requests, and route to the appropriate department(s) and/or personnel
**Supervision and Leadership**
As a Customer Service Representative Senior, you may be responsible for leading and training others. You will work closely with the Administrative Manager to ensure a seamless flow of communication and collaboration regarding operational and processes and customer service policies.
**Knowledge, Skills, and Abilities**
To be successful in this role, you must possess the following knowledge, skills, and abilities:
* Knowledge of basic accounting and billing procedures
* Knowledge of city practice, policy, and procedures
* Knowledge of good customer relations practices
* Knowledge of credit collection practices
* Skill in oral and written communication
* Skill in handling multiple tasks and prioritizing
* Skill in using computers and related software
* Skill in planning and organizing
* Ability to handle conflict and uncertain situations
* Ability to work with frequent interruptions and changes in priorities
* Ability to train others
* Ability to establish and maintain effective communication and working relationships with city employees and the public
**Preferred Qualifications**
While not required, the following qualifications are preferred:
* Experience in a fast-paced, high-volume call environment
* Demonstrated experience working front desk operations
* Coordinating and collaborating with various work divisions
* Experience in utilizing language access resources
* Experience in resolving customer issues
**Career Growth Opportunities and Learning Benefits**
As a Customer Service Representative Senior at arenaflex, you will have opportunities to grow and develop your skills and knowledge. We offer a range of training and development programs to help you achieve your career goals. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service.
**Work Environment and Company Culture**
arenaflex is committed to creating a positive and inclusive work environment. We value diversity and strive to create a workplace that is free from discrimination and harassment. Our company culture is built on the principles of respect, empathy, and open communication. We believe that our employees are our greatest asset, and we are committed to supporting their growth and development.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and benefits package, including:
* Salary range: $25.74 - $30.50
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* Opportunities for career growth and development
* A positive and inclusive work environment
**How to Apply**
If you are a highly skilled and experienced customer service professional with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [www.careersingovernment.com/job/754602/customer-service-representative-senior/](http://www.careersingovernment.com/job/754602/customer-service-representative-senior/).
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
**Closing Date**
The closing date for this position is March 26, 2025. We reserve the right to close this posting at any time after 7 days.
**Contact Information**
If you have any questions or would like more information about this position, please contact us at [www.careersingovernment.com/job/754602/customer-service-representative-senior/](http://www.careersingovernment.com/job/754602/customer-service-representative-senior/).
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