Are you ready to embark on a journey that will take you to new heights, both personally and professionally? Join the arenaflex family, and you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences. As a Customer Service Representative at arenaflex, you'll have the opportunity to grow your skills, advance your career, and make a real difference in the lives of our customers.
**Why you'll love this role**
As a Customer Service Representative at arenaflex, you'll be the face of our company, interacting with customers in a polite, professional, and friendly manner. You'll be the go-to person for resolving issues, answering questions, and providing solutions that exceed our customers' expectations.
**Key responsibilities**
Here are the fundamental elements of the job:
* Issue, reissue, and refund traveler tickets
* Book, ticket, and confirm flight reservations
* Rebook travelers on oversold flights and during irregular operations
* Perform traveler check-in and front seat tasks (excluding curbside), correct oversold seat tasks, and issue updates
* Issue vouchers or coordinate with vendors for traveler hotel facilities, meals, and transportation; coordinate refuel and revive
* Perform traveler boarding, including ticket lift or ticket lift/confirmation
* Work door reader/scanner and related tasks to include pre-boarding, observing/checking carry-on items and departure line models
* Work jetways/spans for the purpose of boarding and deplaning travelers
* Make boarding and flight door announcements
* Convey domestic/international flight records
* Perform traveler service flight close-out systems
* Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
* Maintain schedule of flight boarding process
* Perform customer service hands-on training
* Process and complete visa document exchanges at stands in the ticket counter area and activation stations
* Assist travelers with self-service kiosk check-in and booth items handling at ticket counters
* Line up lines at ticket counter stands and ticket counters
* Clear/confirm international reports at booth in the ticket counter area and activation stations
* Accept and initiate travelers' self-labeled bags at activation stations
* Assist clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
* Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
* Have regular and predictable attendance on site, including fulfilling any mandatory overtime requirements
* Answer and assist during security as well as emergency situations
* Provide connecting travelers with gate information
* Provide quality customer service in a professional manner and according to arenaflex's standards
* Adhere to company policies, procedures, and performance standards
* Complete applicable stages of training
* Comply with federal laws (e.g. DOT, FAA, TSA)
* Utilize various internal resources/systems including during customer interactions
* Wear uniforms as required by company policy
* Reasonable accommodations may be made for qualified individuals with disabilities.
**Depending on your airport size, you may also be responsible for:**
* Performing Traveler Activity Control capabilities including air to ground communication along with Peak capabilities
* Help international travelers through customs/migration, including baggage reverify
* Convey tickets, international flight records, and customs/migration documents
**All you'll need for success**
* Least Capabilities
+ Education and Earlier Professional training
+ Bilingual language abilities required in certain areas
+ Relevant valid driver's license as required by local authorities
+ Should meet FAA criminal history verifications to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable
+ Should be able to obtain proper airport power or US Customs security identification, if relevant
+ Completion of a pre-employment drug screen, extensive personal investigation, or fingerprinting to meet company and security requirements
+ Should be eligible to work in the U.S.
* Favored Capabilities
+ Education and Earlier Professional training
+ Working knowledge of Sabre or other Traveler Service System
+ Past face-to-face Customer service experience
+ Working in a high-speed environment
**What you'll get**
Join the arenaflex team and enjoy a range of benefits that will make your career take off:
* Medical benefits: On your first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
* Health programs: We believe you should be your best self – that's why our health programs give you the right tools, resources, and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, manager contributions to your 401(k) program are available after one year.
* Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Join the arenaflex family**
From the colleagues we recruit to the customers we serve, diversity and inclusion are the foundation of the powerful workforce at arenaflex. Our 20 Representative Business Asset Groups are focused on connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join the arenaflex team today!
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