**Job Summary:**
Join the arenaflex family and embark on a journey of growth, learning, and self-discovery. As an Experienced Customer Service Representative, you will be the face of arenaflex, providing exceptional service to our clients while working from the comfort of your own home. With a competitive hourly rate of $35, this is an opportunity to advance your career while enjoying a better work-life balance.
**About arenaflex:**
arenaflex is a leading airline that connects people and cultures around the world. Our mission is to provide exceptional service, safety, and value to our customers while fostering a diverse and inclusive workplace. With a strong commitment to employee development and well-being, arenaflex offers a unique opportunity to grow professionally and personally.
**Why You'll Love This Job:**
As an Experienced Customer Service Representative, you will be responsible for providing top-notch service to our clients, handling a wide range of customer inquiries, and resolving issues in a timely and professional manner. You will be the ambassador of arenaflex, representing our brand values and commitment to excellence.
**Key Responsibilities:**
* Handle customer inquiries and resolve issues via phone, email, or chat
* Provide accurate and timely information to customers regarding flights, fares, and travel documents
* Process customer requests for ticket changes, cancellations, and refunds
* Assist customers with booking and ticketing, including handling oversold flights and irregular operations
* Perform customer registration and front seat tasks, including correcting oversold seat tasks and issuing updates
* Issue vouchers or coordinate with vendors for customer accommodations, meals, and transportation
* Perform customer loading, including ticket lift or ticket lift/confirmation
* Work door peruser/scanner and related duties, including pre-boarding, observing/checking carryon items, and leave line models
* Work jetways/spans for boarding and deplaning customers
* Make boarding and flight door declarations
* Convey domestic/global flight records
* Perform customer service flight close-out systems
* Accept, check, and label customers' baggage at destination points, full-service ticket counters, and premium ticket counters
* Maintain a schedule of flight loading process
* Perform customer service hands-on training
* Process and complete visa-related transactions at stands in the ticket counter area and activation stations
* Assist customers with self-service kiosk registration and booth items handling at ticket counters
* Line up customers at ticket counter stands and ticket counters
* Clear/confirm international reports at booth in the ticket counter area and activation stations
* Accept and initiate customers' self-labeled bags at activation stations
* Assist customers requiring special assistance or in-station; help boarding, deplaning, and shipping non-ambulatory customers, special assistance customers, or unaccompanied minors
* Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
* Have standard and predictable attendance on location, including fulfilling any compulsory overtime requirements
* Answer and assist during security and emergency situations
* Furnish connecting customers with gate information
* Provide quality customer service in a professional manner and according to arenaflex's standards
**What You'll Need for Success:**
* Bachelor's degree or equivalent experience
* Bilingual language skills required in certain areas
* Relevant valid driver's license as required by local authorities
* Must satisfy FAA criminal history verifications to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable
* Must be able to obtain proper airport power or US Customs security identification, if relevant
* Completion of a pre-employment drug screen, extensive personal investigation, or fingerprinting to meet organization and security requirements
* Must be approved to work in the U.S.
**Preferred Qualifications:**
* Instruction and earlier professional training
* Working knowledge of Saber or other Traveler Service Framework
* Past face-to-face customer service experience
* Working in a high-speed environment
**What You'll Get:**
* Medical benefits: On the very first day, you'll access your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
* Health Programs: We believe you should be your best self - that's why our health programs give you the right tools, resources, and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, manager contributions to your 401(k) program are available after one year.
* Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Join the arenaflex Family:**
From the colleagues we recruit to the customers we serve, diversity and inclusion are the foundation of the powerful workforce at arenaflex. Our 20+ Representative Business Asset Groups are centered on connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join the arenaflex family today!
Apply Job!
Apply for this job