**Join the arenaflex family and embark on a journey of growth, flexibility, and fulfillment!**
Are you ready to explore a world of possibilities, both at work and during your downtime? Look no further! arenaflex is seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. As a valued member of our team, you'll have the opportunity to develop your skills, advance your career, and enjoy a great work-life balance.
**Why you'll love this role:**
* Collaborate with clients in a polite, professional, and friendly manner to provide exceptional customer service.
* Work from the comfort of your own home, enjoying the flexibility and autonomy that comes with remote work.
* Develop your skills and knowledge in a dynamic and supportive environment.
* Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as virtual doctor visits and flexible spending accounts.
* Participate in our health programs, designed to help you achieve your wellness goals.
* Access our 401(k) program, with manager contributions available after one year.
* Enjoy other amazing benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**What you'll do:**
* Issue, reissue, and refund traveler tickets.
* Book, ticket, and confirm flight reservations.
* Rebook travelers on oversold flights and during irregular operations.
* Perform traveler check-in and boarding tasks, including correcting oversold seat assignments and issuing updates.
* Issue vouchers or coordinate with vendors for traveler hotel facilities, meals, and transportation.
* Coordinate refuel and revitalize.
* Perform traveler loading, including ticket lift or ticket lift/confirmation.
* Work door scanners and related duties, including pre-boarding, observing/checking carry-on items, and departure line management.
* Work jetways/bridges for boarding and deplaning travelers.
* Make boarding and flight door announcements.
* Convey domestic/international flight records.
* Perform traveler service flight close-out systems.
* Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters.
* Maintain a schedule of flight boarding process.
* Perform customer service hands-on training.
* Process and complete visa document exchanges at stands in the ticket counter area and activation stations.
* Assist travelers with self-service kiosk registration and booth items handling at ticket counters.
* Line up at ticket counter stands and ticket counters.
* Clear/confirm international reports at booths in the ticket counter area and activation stations.
* Accept and initiate travelers' self-labeled bags at activation stations.
* Assist clients requiring special assistance or in-station; help boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors.
* Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements.
* Have standard and predictable attendance on location, including fulfilling any compulsory overtime requirements.
* Answer and assist during security and emergency situations.
* Provide connecting travelers with gate information.
* Give quality customer service in a professional manner and according to arenaflex's policies.
**What you'll need for success:**
* Bachelor's degree or equivalent experience.
* Bilingual language skills required in certain areas.
* Relevant valid driver's license as required by local authorities.
* Must satisfy FAA criminal background checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable.
* Must be able to obtain proper airport power or US Customs security identification, if relevant.
* Completion of a pre-employment drug screen, extensive personal investigation, or fingerprinting to meet organization and security requirements.
* Must be eligible to work in the U.S.
**Preferred qualifications:**
* Instruction and earlier professional training.
* Working knowledge of Saber or other Traveler Service System.
* Past face-to-face customer service experience.
* Working in a high-speed environment.
**What you'll get:**
* Comprehensive benefits package, including medical, dental, and vision coverage, as well as virtual doctor visits and flexible spending accounts.
* Participation in our health programs, designed to help you achieve your wellness goals.
* Access to our 401(k) program, with manager contributions available after one year.
* Enjoy other amazing benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Join the arenaflex family and start your journey today!**
At arenaflex, we believe that diversity and inclusion are the foundation of a powerful workforce. Our 20+ Representative Business Asset Groups are focused on connecting our colleagues to our clients, vendors, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
Are you ready to feel a sense of pride and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join us at arenaflex and be yourself!
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