**Join arenaflex's dynamic team and embark on a journey of growth, learning, and self-discovery.**
Are you ready to explore a world of possibilities, both at work and during your downtime? Look no further than arenaflex, where you'll have the opportunity to develop your skills, become the best version of yourself, and make a meaningful impact on the lives of our customers. As you embark on this exciting new chapter, you'll face challenges with adaptability and elegance, mastering new skills and propelling your career while having a great time. Go ahead and advance both your personal and professional life, and get ready to soar!
**Why you'll love this role**
As an arenaflex Customer Service Representative, you'll have the opportunity to work with customers in a polite, professional, and friendly manner. You'll be the face of arenaflex, providing exceptional service and support to our customers, and helping to build a positive and memorable experience for each and every one.
**Key Responsibilities**
These are the fundamental elements of the job, but please note that this list may not be exhaustive, and additional responsibilities may be assigned as needed. Our management team will work with you to ensure that you have the tools and resources you need to succeed in this role.
* Issue, reissue, and refund traveler tickets
* Book, ticket, and confirm flight reservations
* Rebook travelers on oversold flights and during irregular operations
* Perform traveler check-in and boarding tasks (excluding curbside), correct oversold seat tasks, and issue updates
* Issue vouchers or coordinate with vendors for traveler hotel facilities, meals, and transportation; coordinate refuel and revive
* Perform traveler loading, including ticket lift or ticket lift/confirmation
* Work door reader/scanner and related tasks to include pre-boarding, observing/checking carry-on items and departure line models
* Work jetways/bridges for the purpose of boarding and deplaning travelers
* Make boarding and flight door announcements
* Convey domestic/international flight records
* Perform traveler service flight close-out systems
* Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
* Maintain schedule of flight loading process
* Perform customer service hands-on training
* Process and complete visa document exchanges at stands in the ticket counter area and activation stations
* Assist travelers with self-service kiosk check-in and booth items handling at ticket counters
* Line up at ticket counter stands and ticket counters
* Clear/confirm international reports at booth in the ticket counter area and activation stations
* Accept and initiate travelers' self-labeled bags at activation stations
* Assist clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
* Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
* Have regular and predictable attendance on site, including fulfilling any compulsory overtime requirements
* Answer and assist during security and emergency situations
* Furnish connecting travelers with gate information
* Provide quality customer service in a professional manner and according to arenaflex's standards
* Adhere to company policies, procedures, and performance standards
* Complete applicable stages of training
* Comply with federal laws (e.g. DOT, FAA, TSA)
* Utilize various internal resources/systems including during customer interactions
* Wear uniform as required by company policy
* Reasonable accommodations may be made for qualified individuals with disabilities.
**Depending on your airport size, you may also be responsible for:**
* Performing Traveler Activity Control capabilities including air to ground communication along with Peak capabilities
* Help international travelers through customs/migration, including baggage reverify
* Convey tickets, international flight records, and customs/migration documents
**All you'll need for success**
* Least Capabilities
+ Instruction and Earlier Professional training
+ Bilingual language abilities expected in certain areas
+ Relevant valid driver's license as required by local authorities
+ Should meet FAA criminal history verifications to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable
+ Should be able to obtain proper airport power or US Customs security identification, if relevant
+ Completion of a pre-employment drug screen, extensive personal investigation or fingerprinting to meet company and security requirements
+ Should be approved to work in the U.S.
* Favored Capabilities
+ Instruction and Earlier Professional training
+ Working knowledge of Saber or other Traveler Service System
+ Past face-to-face Customer service experience
+ Working in a high-speed environment
**What you'll get**
At arenaflex, we're committed to supporting your growth and well-being. Here are just a few of the benefits you can expect:
* Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
* Health programs: We believe that you should be your best self - that's why our health programs give you the right tools, resources, and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, manager contributions to your 401(k) program are available after one year.
* Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Join the arenaflex family**
From the colleagues we recruit to the customers we serve, diversity and inclusion are the foundation of the powerful workforce at arenaflex. Our 20+ Representative Business Resource Groups are focused on connecting our colleagues to our customers, providers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
Are you ready to feel a tremendous sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join arenaflex today and get ready to soar!
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