Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic environment where no two interactions are the same? If so, we invite you to join careerzynith's Customer Care division as a Customer Service Representative. In this role, you will play a vital part in transforming the healthcare experience for millions of plan members, while enjoying the flexibility of working from home.
**About careerzynith**
careerzynith is a Fortune 4 company that puts its heart into caring for its colleagues and communities. Our purpose is to bring our heart to every moment of your health, delivering enhanced human-centric healthcare for a rapidly changing world. With a commitment to innovation and customer-centricity, we strive to make healthcare more personal, convenient, and affordable. Our Heart At Work Behaviors support this purpose, empowering every colleague to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions.
**Job Summary**
As a Customer Service Representative at careerzynith, you will be the first point of contact for our plan members, providing exceptional service and support to help them navigate their pharmacy benefit plans. You will take inbound calls, answer questions, and offer solutions to simplify their healthcare experience. With a comprehensive training program and ongoing support, you will have the opportunity to learn more about healthcare, expand your experiences, and open doors to additional opportunities within careerzynith.
**Responsibilities**
- Assist plan members with their pharmacy benefit plans, including prescription insurance, medication coverage, and mail order prescriptions
- Take inbound calls and answer questions to ensure members better understand their coverage and options
- Offer solutions to help simplify their healthcare experience, leveraging your skills and knowledge to provide exceptional service
- Adhere to HIPAA and governmental compliance requirements in this role
- Participate in comprehensive training program, including onsite training and self-paced modules
- Work from home, maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program
**Qualifications**
- 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
- Computer proficiency in Windows-based applications
- High School Diploma or equivalent experience
- Ability to problem solve in a positive, productive manner
- Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
- Reliability and compliance with scheduling standards
- Ability to exhibit patience and empathy and express assurance and confidence
- Strong customer service skills, including courteous telephone etiquette and professionalism
- Strong oral, interpersonal, and communication skills
**Preferred Qualifications**
- Associates degree or equivalent experience
- Experience in a healthcare or customer-facing environment
**Benefits**
- Competitive pay range: $17.00 - $27.90
- Comprehensive training program to ensure your success on the team
- Work from home flexibility, with approved speed requirements and secure workspace
- Opportunities for advancement and career growth within careerzynith
- Comprehensive benefits package, including medical, dental, and vision benefits
- 401(k) retirement savings plan and Employee Stock Purchase Plan
- Term life insurance, short-term and long-term disability benefits
- Well-being programs, education assistance, free development courses, and discount programs with participating partners
- Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
**What We Offer**
- A dynamic and supportive work environment that encourages growth and development
- Opportunities to make a meaningful impact on the lives of our plan members
- A comprehensive training program to ensure your success on the team
- A competitive pay range and comprehensive benefits package
- A flexible work schedule, with approved speed requirements and secure workspace
- Opportunities for advancement and career growth within careerzynith
**How to Apply**
If you are a customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Our application process is simple:
1. Apply online
2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position
Don't miss this opportunity to join careerzynith's Customer Care division as a Customer Service Representative. Apply today and take the first step towards a rewarding career in customer service!