**Job Summary:**
Join arenaflex, a Fortune 4 company, in our Caremark Member Operations division as a Customer Service Representative. This is an exciting opportunity to work from home, providing heart-driven service to millions of plan members while balancing your priorities in and outside of work. As a Customer Service Representative, you will be the face of arenaflex, assisting members with their pharmacy benefit plans, answering questions, and offering solutions to simplify their healthcare experience.
**About arenaflex:**
arenaflex is a leading healthcare company that shares a single, clear purpose: Bringing our heart to every moment of your health. Our purpose guides our commitment to deliver enhanced human-centric healthcare for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
**Our Heart At Work Behaviors:**
We want everyone who works at arenaflex to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. Our Heart At Work Behaviors support this purpose and are the foundation of our company culture.
**Key Responsibilities:**
* Assist members with their pharmacy benefit plans, answering questions regarding prescription insurance, medication coverage, and mail order prescriptions
* Take inbound calls and provide heart-driven service to our millions of plan members
* Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients
* Receive training to upskill and assist with client and member inquiries as business needs arise
* Offer solutions to help simplify our members' healthcare experience
* Learn more about healthcare and expand your own experiences, opening doors to additional opportunities within arenaflex
**Work from Home Opportunity:**
* Work from home flexibility is available for those who meet the criteria, including maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program
* Adherence to HIPAA and governmental compliance is required in this role
* Comprehensive training program to ensure your success on the team, including onsite training of a minimum of 6 weeks
* Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work
**Career Growth Opportunities and Learning Benefits:**
* Opportunities to grow in and outside of our business unit with advancement from a REP I to a REP II and III
* Career Mapping guide to help you progress in your career
* Comprehensive training program to upskill and assist with client and member inquiries
* Opportunities to learn more about healthcare and expand your own experiences
**Work Environment and Company Culture:**
* arenaflex is committed to creating a culture that values diversity, equity, and inclusion
* We strive to create a workplace that is inclusive, respectful, and supportive of all colleagues
* arenaflex offers a comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs
**Compensation, Perks, and Benefits:**
* Pay rates start at $17.50
* Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs
* Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
* Number of paid holidays, sick time, and other time off are provided consistent with relevant state law and company policies
**Required Qualifications:**
* 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
* Computer proficiency in Windows-based applications
**Preferred Qualifications:**
* Associates degree or equivalent experience
* Ability to problem solve in a positive, productive manner
* Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
* Reliability and compliance with scheduling standards
* Ability to exhibit patience and empathy and express assurance and confidence
* Strong customer service skills, including courteous telephone etiquette and professionalism
* Strong oral, interpersonal, and communication skills
* At least 6 months of healthcare experience
**Education:**
* High School Diploma or equivalent experience preferred
**Pay Range:**
* The typical pay range for this role is $17.00 - $28.45
* The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors
**How to Apply:**
* Apply online
* Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position
**Join arenaflex Today:**
Don't miss this opportunity to join arenaflex as a Customer Service Representative and make a difference in the lives of our millions of plan members. Apply now and take the first step towards a rewarding career with a company that puts its heart into caring for its colleagues and communities.
**Apply Now:**
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