At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch service to our valued clients. As a leading residential HVAC and Plumbing contractor in Northern Virginia, we're committed to building long-lasting relationships with our customers and fostering a culture of excellence within our team. If you're a positive, detail-oriented, and customer-focused individual who thrives in a dynamic environment, we invite you to join our successful team in Chantilly, VA.
**About arenaflex**
arenaflex was founded in 1979 with a simple yet powerful mission: to provide exceptional service and solutions to our customers. Over the years, we've grown from a small family-owned business to a leading provider of residential HVAC and Plumbing services in Northern Virginia. Our commitment to excellence, customer satisfaction, and community involvement has earned us a reputation as a trusted and reliable partner in the industry. We're proud to be part of the arenaflex family and invite you to join our team of dedicated professionals.
**Job Role**
We're seeking an experienced Customer Service Representative/Dispatcher to join our team in Chantilly, VA. As a key member of our customer service team, you'll be responsible for:
* Dispatching service technicians according to their schedule to ensure timely and efficient service delivery
* Answering incoming service calls and adjusting technician schedules as needed to meet customer needs
* Resolving customer issues promptly and courteously, investigating concerns, and routing them to the proper staff
* Maintaining customer satisfaction by responding to special requirements and ensuring that customers are informed and educated about our services
* Matching type of service required with availability, location, and duration of service to maximize productivity, profitability, and efficiency
* Making outbound calls to keep the schedule filled and maintain the company's membership base
* Collaborating with coworkers to achieve team goals and objectives
* Educating customers on our Membership benefits to make them lifelong customers
**Requirements**
To succeed in this role, you'll need:
* Previous experience in a call center environment, preferably in the HVAC or Plumbing industry
* The ability to type at least 70 words per minute
* Excellent communication and interpersonal skills, with a passion for making customers happy
* Ability to work independently as well as within a team environment
* Familiarity with main cities and locations in Northern Virginia
* Strong attention to detail and proactive thinking skills
**Remote Work Requirements**
As a remote Customer Service Representative/Dispatcher, you'll need to provide:
* High-speed internet access
* A quiet workspace with minimal background noise
* arenaflex will provide a laptop and cell phone to support your remote work needs
**Compensation and Benefits**
We offer a competitive compensation package, including:
* Hourly rate: $16-$19 per hour, based on experience
* Commission opportunities: average an additional $100-$1000+ per month
* Comprehensive benefits package, including:
+ Medical, Dental, Vision, STD, LTD, and Life Insurance
+ 401(k) retirement plan with match
+ 7 paid holidays per year
+ Paid vacation and personal days
+ Continued education with periodic classes
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative/Dispatcher, you'll have opportunities to:
* Develop your customer service and communication skills
* Learn about our products and services, including HVAC and Plumbing solutions
* Participate in ongoing training and education programs to enhance your knowledge and skills
* Collaborate with our team to achieve business objectives and improve customer satisfaction
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that values teamwork, innovation, and customer satisfaction. As a remote Customer Service Representative/Dispatcher, you'll have the flexibility to work from home while still being part of a collaborative and supportive team. We're committed to creating a positive and inclusive work environment that fosters growth, learning, and success.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.
Apply Now!
Apply for this job