Are you a customer-focused individual with a passion for problem-solving and a knack for building rapport with others? Do you thrive in a dynamic sales environment where no two days are ever the same? If so, we invite you to join arenaflex, a leading digital transformation company, as a part-time Customer Service Representative.
**About arenaflex**
arenaflex is a digital transformation company that has been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years. Recently recognized as a Great Place to Work in the US, we pride ourselves on creating a work environment that is inclusive, supportive, and empowering. Our mission is to make digital processes feel more human for the customers that we serve.
**Job Description**
We are seeking friendly, action-oriented individuals to handle inbound customer calls as well as manage outbound follow-up calls as part of our Insurance (property & casualty) team. In this position, you will support customer inquiries regarding insurance products and services; provide basic policy information; transfer calls to the correct team when escalation is required, and handle other related duties as needed.
**Key Responsibilities:**
* Handle inbound customer calls and respond to customer inquiries regarding insurance products and services
* Provide basic policy information and resolve customer issues in a timely and professional manner
* Transfer calls to the correct team when escalation is required
* Manage outbound follow-up calls to ensure customer satisfaction and resolve any outstanding issues
* Meet or exceed performance metrics and targets
* Collaborate with team members to achieve business objectives and provide exceptional customer experiences
**Work Environment and Schedule:**
This is a work-from-home, part-time position that will require up to 30 hours per week. You will be scheduled Monday-Friday, with shifts starting at 10AM or noon. To ensure the highest level of call quality and response rates, you will need to have a quiet and distraction-free workspace with a hard-wired internet connection.
**We Offer:**
* Competitive hourly pay of $17/hour
* Reward and recognition programs
* Paid training
* Medical, dental, and vision benefits
* EAP, health and wellness programs, and more!
* Advancement opportunities – 80% of our frontline leaders have been promoted!
* Opportunity for full-time work (if you want it!) – you can apply to other jobs after just six months in the role
**Qualifications:**
* 2+ years of customer service experience is preferred; call center experience a plus
* High school diploma or GED
* High level of accuracy when completing tasks
* Proficient PC skills with typing of 30+ WPM
* Strong communication, time management, and interpersonal skills
**Essential Skills and Competencies:**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced, dynamic environment
* Strong problem-solving and critical thinking skills
* Ability to work independently and as part of a team
* Proficient in Microsoft Office and other software applications
* Ability to learn and adapt to new systems and processes quickly
**Career Growth Opportunities and Learning Benefits:**
* 80% of our frontline leaders have been promoted from within
* Opportunities for professional development and growth
* Access to training and development programs to enhance your skills and knowledge
* Collaborative and supportive work environment that encourages learning and growth
**Compensation, Perks, and Benefits:**
* Competitive hourly pay of $17/hour
* Reward and recognition programs
* Paid training
* Medical, dental, and vision benefits
* EAP, health and wellness programs, and more!
**Work-Life Balance:**
* Part-time schedule with up to 30 hours per week
* Flexible scheduling to accommodate your needs
* Opportunity to work from home and maintain a healthy work-life balance
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for problem-solving and a knack for building rapport with others, we invite you to apply for this exciting opportunity at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering. We do not discriminate on the basis of race, color, religion, sex, national origin, age, marital or veteran status, medical condition, or handicap, or any other legally protected status.
**Administrative EEO Record:**
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition, or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran, and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
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