Are you a customer-focused individual with a passion for solving problems and delivering exceptional experiences? Do you thrive in a dynamic sales environment where no two calls are ever the same? If so, we invite you to join arenaflex, a digital transformation company that's revolutionizing the way businesses interact with their customers.
As a Customer Service Representative at arenaflex, you'll play a vital role in supporting our Insurance (property & casualty) team by handling inbound customer calls, managing outbound follow-up calls, and providing top-notch service to our clients. If you're a detail-oriented, action-oriented, and customer-centric individual who's comfortable working in a remote environment, we want to hear from you.
**About arenaflex**
arenaflex is a digital transformation company that's been making digital processes feel more human for our customers for over 35 years. We've helped businesses across various industries, from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers. Our commitment to innovation, customer satisfaction, and employee growth has earned us recognition as a Great Place to Work in the US.
**Job Description**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Handling inbound customer calls, responding to customer inquiries, and resolving issues in a timely and professional manner
* Managing outbound follow-up calls to ensure customer satisfaction and loyalty
* Providing basic policy information, transferring calls to the correct team when escalation is required, and handling other related duties as needed
* Working collaboratively with our Insurance (property & casualty) team to deliver exceptional customer experiences
* Meeting and exceeding performance metrics, including call handling time, first call resolution, and customer satisfaction
**Work Environment and Schedule**
This is a part-time, remote position that requires up to 30 hours per week. You'll be scheduled to work Monday through Friday, with shifts starting at 10AM or noon. To ensure the highest level of call quality and response rates, you'll need to have:
* Excellent internet connectivity with speeds of 10 Mbps upload and 50 Mbps download
* A hard-wired internet connection capable of continuously supporting outstanding call quality and high-speed response rates
* A quiet and distraction-free, secure place to work
**Benefits and Perks**
As a Customer Service Representative at arenaflex, you'll enjoy:
* Competitive hourly pay of $17/hour
* Reward and recognition programs to acknowledge your hard work and dedication
* Paid training to ensure you have the skills and knowledge you need to succeed
* Medical, dental, and vision benefits, EAP, health and wellness programs, and more!
* Advancement opportunities – 80% of our frontline leaders have been promoted!
* The opportunity to work full-time if you want it – you can apply to other jobs after just six months in the role
**Qualifications**
To be successful in this role, you'll need:
* 2+ years of customer service experience, with call center experience a plus
* A high school diploma or GED
* A high level of accuracy when completing tasks
* Proficient PC skills with typing of 30+ WPM
* Strong communication, time management, and interpersonal skills
**Additional Requirements**
* You must be a resident of the United States and authorized to work in the US
* You must have a quiet and distraction-free, secure place to work from home
**How to Apply**
If you're a motivated, customer-focused individual who's passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer. We're committed to treating all employees and applicants without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition, or handicap, or any other legally protected status. We're proud to be a Great Place to Work in the US and look forward to welcoming you to our team.
Join the arenaflex Team Today!
If you're ready to take your customer service skills to the next level and join a dynamic team that's passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Don't miss out on the chance to work with a leading digital transformation company that's making a difference in the lives of our customers.
Key Responsibilities:
- Handle inbound customer calls, responding to customer inquiries and resolving issues in a timely and professional manner
- Manage outbound follow-up calls to ensure customer satisfaction and loyalty
- Provide basic policy information, transferring calls to the correct team when escalation is required, and handling other related duties as needed
- Work collaboratively with our Insurance (property & casualty) team to deliver exceptional customer experiences
- Meet and exceed performance metrics, including call handling time, first call resolution, and customer satisfaction
Benefits and Perks:
- Competitive hourly pay of $17/hour
- Reward and recognition programs to acknowledge your hard work and dedication
- Paid training to ensure you have the skills and knowledge you need to succeed
- Medical, dental, and vision benefits, EAP, health and wellness programs, and more!
- Advancement opportunities – 80% of our frontline leaders have been promoted!
- The opportunity to work full-time if you want it – you can apply to other jobs after just six months in the role
Qualifications:
- 2+ years of customer service experience, with call center experience a plus
- A high school diploma or GED
- A high level of accuracy when completing tasks
- Proficient PC skills with typing of 30+ WPM
- Strong communication, time management, and interpersonal skills
How to Apply:
Submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer. We're committed to treating all employees and applicants without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition, or handicap, or any other legally protected status.
Apply for this job