Are you a sales and customer service professional looking for a challenging and rewarding role in a dynamic retail environment? Do you have a passion for delivering exceptional customer experiences and building strong relationships? If so, we invite you to join arenaflex, the nation's largest retailer of used cars, as an Experienced Customer Service Sales Representative in Maplewood, MN.
**About arenaflex**
arenaflex disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become a leader in the industry, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences, and we're committed to helping every associate grow their career and achieve their best, at work and in their community.
**Job Summary**
As an Experienced Customer Service Sales Representative at arenaflex, you will be empowered to provide an iconic experience for our customers by acting as a guide and offering support during every step of their arenaflex journey. You will work to ensure each customer has a positive experience buying and selling cars, while building strong relationships with customers, colleagues, and other stakeholders. This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions.
**Key Responsibilities**
* Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
* Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
* Check in and receive vehicles that are shipped to arenaflex; complete the daily scanning and reconciliation of vehicle inventory
* Perform cosmetic inspections and ensure that all vehicles meet arenaflex Quality Standards
* Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
* Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing
**Purpose of the Role**
This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team, and the prospects are bright for professionals who aspire to become mentors, managers, and business leaders.
**Qualifications and Requirements**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Demonstrate exceptional communication skills
* Display confidence in self, the product, and arenaflex
* Ability to build and maintain strong relationships
* Demonstrate strong team behaviors including integrity, respect, inclusion, fairness, and fun
* Balance the needs of the Customer and the business when making decisions
* Seek to fully understand and meet Customer needs
* Create win-win solutions to Customer issues
* Get work done well, on time, and follow the right process
* Drive work processes and pay close attention to detail
* Perform multiple duties in a high-energy, fast-paced working environment
* Read, interpret, and transcribe data in order to maintain accurate records
* Lift objects that weigh as much as 25 lbs.
**Education and/or Experience**
* High School Diploma, or equivalent
* Sales and customer service experience, in an area such as retail, preferred
* Valid Driver's License
* Basic skills with Microsoft Office Suite (e.g., Word, Excel, and PowerPoint) preferred
**Work Environment and Company Culture**
arenaflex is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. We offer a dynamic and inclusive work environment, with opportunities for growth and development. Our associates are our greatest asset, and we're committed to helping them achieve their best, at work and in their community.
**Compensation, Perks, and Benefits**
The hourly rate for this position is $17.80 - $26.70. arenaflex offers a comprehensive benefits package, including:
* Paid sick, vacation, and holiday time
* Health, dental, and vision insurance
* 401(k) retirement plan
* Life insurance
* Disability insurance
* Paid time off for bereavement, jury duty, and other personal reasons
* Opportunities for professional development and career advancement
**How to Apply**
If you're a motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic retail environment, we invite you to apply for this position. Please submit your application, including your resume and a cover letter, through our website or by clicking on the "Apply for the job now!" button below.
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