At arenaflex, we're not just innovating the way home care is delivered - we're changing lives. As a leading healthcare company, we're dedicated to bringing dignity and support to patients needing care in their homes and to the caregivers who care for them. With a strong focus on consumer-directed home care, we're continually expanding our areas of focus, including operations in other states and tech-based innovations.
Our values drive the level of care that we deliver to our patients, and we're looking for like-minded individuals to join our team. If you're passionate about providing exceptional customer service, have a knack for sales, and want to make a positive impact on the lives of others, we want to hear from you.
**About arenaflex**
arenaflex is a dynamic and growing company that's committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events, and ongoing learning opportunities to grow your career. Our inclusive environment celebrates diversity and is committed to creating a workplace where everyone feels valued and respected.
**Job Summary**
We're seeking an experienced Customer Service & Sales Specialist I to join our Pre-Care team. As a remote role, you'll have the flexibility to work from anywhere while still being part of a dynamic and supportive team. Your primary responsibility will be to connect with inbound callers, emails, and chats to promote the uniqueness of arenaflex and our programs. This role combines the initial lead and SR creation process for both patients and caregivers, with the goal of converting each lead into a Service Record.
**Key Responsibilities**
* Work closely with Patients and Caregivers to educate them and assist them in beginning the application and enrollment process, with the goal of helping Patients begin this journey every day.
* Provide necessary documentation and requirements with the State Department of Health, patients' insurance, and the Patient's Caregivers to ensure services will be authorized in a quick and efficient turn-around time to get them on Care.
* Provide high-level customer service through one-call resolution, as measured by "no need for additional follow up," demonstrating arenaflex's values of ensuring care and compassion with a positive, helpful demeanor.
* Consistently meet monthly performance metrics of creating cases and call handling.
* Create high-quality cases without errors by using the guides available and ensuring that every case has accurate data to ensure it makes it to on Care.
* Provide empathy and genuine care on each call.
**Responsibilities**
* Act as the primary point of contact for prospective Patients and Caregivers coaching them through the early stages of the education process of the CDPAP program.
* Demonstrate effective case management by maintaining a 1 business day email, chatter, and voicemail response time.
* Achieve a daily standard to create a minimum of 4 Service Records for arenaflex's CDPAP and LHCSA program.
* Maintain a minimum of 3 hours of talk time each day, contingent on volume of marketing.
* Maintain high-quality customer service on all inbound & outbound calls with potential patients & caregivers.
* Maintain detailed patient and caregiver case notes.
* Focus on the growth of arenaflex population by enrolling each valid lead with interest.
**Ideal Candidate Will Possess**
* Experience with telephonic sales.
* Experience in managing a high volume of inbound and outbound calls.
* A passion for providing a high level of customer service, including the ability to show empathy, active listening, and patience.
* Ability to articulate case statuses through detailed notes on salesforce.
* Ability to resolve issues over the telephone with eager clients comfortably.
* Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues.
**Nice-to-Haves**
* 2+ years of relevant experience in a similar position is preferred.
* Bilingual in Spanish, or other languages desired.
* Salesforce proficiency.
**Why Work at arenaflex?**
We're here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events, and ongoing learning opportunities to grow your career. Our inclusive environment celebrates diversity and is committed to creating a workplace where everyone feels valued and respected.
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including a base pay range of $18.00 to $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors, including skill set, years of relevant experience, education, location, and licensure/certifications.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and does not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
**How to Apply**
If you're passionate about providing exceptional customer service and want to make a positive impact on the lives of others, we want to hear from you. Apply now to join our dynamic and growing team at arenaflex.
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