At arenaflex, we're passionate about delivering exceptional customer experiences and inspiring creativity in our customers. As a Customer Service Specialist in our retail stores, you'll play a vital role in helping us achieve our mission. We're seeking a highly motivated and customer-focused individual to join our team in Buffalo, NY.
**About arenaflex**
arenaflex is a leading global coatings company that has been inspiring creativity and innovation for over 150 years. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. We're committed to delivering exceptional customer experiences, and our Customer Service Specialists are at the heart of this mission.
**Job Description**
As a Customer Service Specialist, you'll be responsible for providing exceptional customer service, building trust relationships with wholesale and retail customers, and achieving sales goals. You'll work closely with customers to determine their needs, answer their questions about arenaflex products, and recommend the right solutions. You'll also be responsible for processing sales transactions accurately, maintaining precise work order files and formulas, and stocking shelves and setting up displays.
**Key Responsibilities**
* Ensure high levels of customer satisfaction through excellent sales service
* Assist customers in person and over the phone by determining needs and presenting appropriate products and services
* Build productive trust relationships with wholesale and retail customers
* Process sales transactions accurately and consistent with policies and procedures
* Follow and achieve sales goals on a monthly, quarterly, and yearly basis
* Maintain precise work order files and formulas
* Pull appropriate products from the sales floor or warehouse
* Tint and mix products, as needed, to customer specifications
* Stock shelves and set up displays
* Clean store equipment
* Load/unload delivery trucks
* Assist in making deliveries, as needed
* Maintain in-stock and presentable condition assigned areas
* Remain knowledgeable on products offered and discuss available options
* Comply with inventory control procedures
* Suggest ways to improve sales
**Minimum Requirements**
* Must be at least eighteen (18) years of age
* Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
* Must have a valid, unrestricted Driver’s License
* Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
* Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
**Preferred Qualifications**
* Have at least a High School diploma or GED
* Have at least one (1) year experience working in a delivery, retail, or customer service position
* Have previous work experience selling paint and paint related products
* Have previous work experience operating tinting and mixing equipment
* Ability to read, write, comprehend, and communicate in more than one language
* Ability to read, write, comprehend, and communicate in Spanish
**Benefits and Perks**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Comprehensive health and wellness benefits, including medical, dental, and vision coverage
* Flexible spending accounts (FSAs) and disability coverage
* Retirement and saving benefits, including a 401(k) plan
* Generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays
* Opportunities to learn and grow with a leading global coatings company
**Work Environment and Culture**
* arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion
* Our stores are fast-paced and customer-focused, with a strong emphasis on teamwork and collaboration
* We're committed to providing exceptional customer experiences and inspiring creativity in our customers
* Our team is passionate about delivering high-quality products and services, and we're always looking for ways to improve and innovate
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website or by clicking on the "Apply for the job now!" link below.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to providing a fair and inclusive hiring process, and we're proud to be an Equal Employment Opportunity employer.
**Note**
arenaflex is a proud supporter of the VEVRAA Federal Contractor and requests state and local employment services delivery systems to provide priority referral of Protected Veterans. We're committed to providing a safe and inclusive work environment for all employees and customers.
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