**Job Summary:**
At arenaflex, we're dedicated to improving oral health through innovative benefit plans, advocacy, and community support. As a leading dental plan administrator, we're part of the arenaflex Plans Association, which operates two of the largest dental networks in the nation. We're seeking an experienced Customer Service Trainee to join our team in a hybrid training program, combining on-site and remote work. This role is perfect for individuals who are passionate about delivering exceptional customer service and are eager to learn and grow in a dynamic environment.
**About arenaflex:**
arenaflex is a mission-driven organization that celebrates its All In culture. This mindset, feeling, and attitude guide everything we do, from taking charge of our careers to helping colleagues and lending a hand in the community. We're committed to building healthy, smart, vibrant communities for all, and we're looking for like-minded individuals to join our team.
**Typical Assignments:**
As a Customer Service Trainee, you'll perform a variety of tasks in a developing and learning capacity, including:
* Researching inquiries by accessing the claims processing system and other informational sources
* Responding to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc.
* Maintaining related departmental records and files
* Operating office equipment, including personal computers, calculators, copiers, fax machines, etc.
* Making corrections to claims and eligibility
* Entering new claims, eligibility, and subscriber information into the mainframe
* Reviewing subscriber's coverage to determine type and level of benefits
**Hybrid Training Program:**
Our training program is designed to equip you with the skills and knowledge you need to succeed in this role. You'll participate in a hybrid training schedule, which includes:
* On-site training: Weeks 1, 2, 6, and 7
* Remote training: Weeks 3, 4, 5, and 8
**Minimum Requirements:**
To be considered for this role, you must meet the following minimum requirements:
* Possess a high school diploma or equivalent
* One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience
* Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at arenaflex or if previously held Customer Service Trainee, Customer Service Advisor, or Customer Service Associate position)
* Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday
* Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and provides equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.
**Why Join arenaflex:**
* Opportunity to work in a dynamic and mission-driven organization
* Hybrid training program to equip you with the skills and knowledge you need to succeed
* Remote work options to balance work and personal life
* Competitive compensation and benefits package
* Opportunity to grow and develop your career in a supportive and inclusive environment
**How to Apply:**
If you're passionate about delivering exceptional customer service and are eager to learn and grow in a dynamic environment, we encourage you to apply for this role. Please visit our website to submit your application and join our team at arenaflex.
**Apply Now:**
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**Note:** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
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