At arenaflex, we're passionate about empowering sales and marketing teams with cutting-edge tools that make everyday work faster and easier. As a global leader in the sales software industry, we've grown from a small team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. Our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We're committed to creating a great product, and we believe it takes great people to make it happen.
**Join Our Team and Make a Lasting Impact**
We're seeking an experienced Customer Solutions Expert, Spanish Speaker to join our customer solutions team in our Lisbon office. As a key member of our support team, you'll play a vital role in delivering exceptional customer experiences, resolving customer questions and queries, and contributing to our mission of turning customers into loyal fans. If you're passionate about helping people and creating a positive impact, we want to hear from you.
**Your New Adventure**
As a Customer Solutions Expert, Spanish Speaker, you'll have the opportunity to:
* Work with support team members to quickly and efficiently answer customer questions in a friendly, personable manner
* Assist customers via live chat and on the telephone, providing timely and effective solutions to their queries
* Collaborate with other teams like product management and engineering to stay abreast of arenaflex's latest features and innovations
* Identify the root causes of customer issues and offer appropriate solutions, ensuring customer satisfaction and loyalty
* Help arenaflex grow by turning both existing and new customers into loyal fans, taking every conversation as an opportunity to help retain and grow our customer base
**Does This Sound Like You?**
We're looking for a highly motivated and customer-focused individual with:
* Fluency in English and Spanish (spoken and written)
* Great customer service skills, including active listening, responsiveness, and thorough follow-through
* Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and colleagues
* Soft skills focused on risk management and negotiation, with the ability to think critically and creatively
* Comfortable multitasking and managing several customer interactions simultaneously
* Familiarity with email systems, including filtering, spam management, and integration (a plus)
* Basic knowledge of sales processes, including leads, opportunities, and deal tracking (a plus)
* Experience in a customer-facing role (preferred)
* Experience with sales/CRM tools such as Salesforce or Zoho CRM (a plus)
* Confident using helpdesk tools like Intercom, Freshdesk, Zendesk, among others
**Why Join arenaflex?**
We're a people-first company that values authenticity, champions collaboration, and supports each other. We're committed to creating a positive and inclusive work environment where everyone feels welcome and valued. Here are just a few reasons why you'll love working with us:
* **People-first culture**: Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork.
* **Unlock potential**: Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change.
* **We've got you**: Your well-being matters. Enjoy flexible hours, wellness perks, and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our people.
* **Grow with us**: Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability.
* **Packed with purpose**: Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work.
**Compensation and Benefits**
For this role, we anticipate a total compensation range of 21,000€–25,000€ gross per year, depending on your experience and qualifications. This includes a shift allowance, meal allowance (paid via meal card), and access to our FlexBen program (flexible benefits tailored to your needs).
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity, or veteran status.
**Additional Information**
We're on the lookout for a Spanish-speaking Customer Solutions Expert to assist our amazing customers and strengthen our Lisbon support team. If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.
Don't miss this opportunity to join a dynamic and global team that's passionate about delivering exceptional customer experiences. Apply now to become a part of arenaflex's journey to revolutionize the sales software industry.
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