At arenaflex, we're revolutionizing the way people shop and interact with our brands. As a Customer Success Associate on our evening shift, you'll play a vital role in delivering exceptional service and creating a seamless experience for our customers via telephone, email, and chat. If you're passionate about solving problems, making people happy, and putting together outfits that make a statement, we want to hear from you!
**About arenaflex**
arenaflex is a leading fashion and lifestyle company that's committed to creating a more inclusive and sustainable future. Our brands, including Nuuly, are at the forefront of the industry, pushing boundaries and challenging the status quo. We're a company that values creativity, diversity, and innovation, and we're looking for like-minded individuals to join our team.
**Role Responsibilities**
As a Customer Success Associate on our evening shift, you'll be responsible for:
* Answering any and all interactions during your scheduled shift in a friendly and relatable manner
* Acting as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand
* Being empathetic to customers' needs while understanding the business bottom line
* Collecting and sharing feedback to external teams to ensure the needs of the customers are being met
* Meeting or exceeding established daily interaction numbers every day (minimum 70 interactions per shift)
**Key Qualifications**
To succeed in this role, you'll need:
* Minimum 2 years of experience in customer service or a related role
* Access to consistently stable internet connection
* Exceptional written and verbal communication skills
* Willingness to take on additional projects and support external team members to support business and customer needs
* On-the-spot, creative problem-solving skills that meet the needs of the customer and the business
* A passion for and understanding of the arenaflex brands, customers, and product. You'll need to have a finger on the pulse of relevant media and lifestyle trends, fashion, and culture.
**Essential Skills and Competencies**
To thrive in this role, you'll need:
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong problem-solving and decision-making skills
* Ability to multitask and prioritize tasks effectively
* Strong attention to detail and organizational skills
* Ability to work in a fast-paced environment and adapt to changing priorities
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Success Associate, you'll have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge
* Opportunities to take on additional projects and responsibilities to support your career growth
* A collaborative and supportive work environment that encourages innovation and creativity
* A comprehensive benefits package that includes medical, dental, vision, PTO, generous employee discounts, retirement savings, and more!
**Work Environment and Company Culture**
At arenaflex, we're proud of our inclusive and diverse work environment. We believe in fostering a safe, fair, and respectful workplace that encourages creativity, innovation, and collaboration. As a Customer Success Associate, you'll be part of a dynamic team that's passionate about delivering exceptional service and creating a seamless experience for our customers.
**Compensation, Perks, and Benefits**
We offer a competitive hourly rate of $15.00 per hour, plus a range of benefits and perks that include:
* Comprehensive medical, dental, and vision coverage
* Generous PTO and paid holidays
* Employee discounts on arenaflex products and services
* Retirement savings plan
* Access to ongoing training and development opportunities
* A collaborative and supportive work environment that encourages innovation and creativity
**How to Apply**
If you're passionate about delivering exceptional service and creating a seamless experience for our customers, we want to hear from you! Apply now to join our team as a Customer Success Associate on our evening shift.
Apply Job!
**Equal Employment Opportunity Statement**
arenaflex celebrates diversity and is committed to creating an inclusive environment for all employees. We're proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.
Apply for this job