**Join arenaflex, a dynamic and innovative company empowering professionals and industry leaders, as we revolutionize the way businesses grow their personal brands and online presence.**
At arenaflex, we're passionate about empowering the voice of professionals and industry leaders. Our mission is to help clients become digital influencers in their industry, from growing target audiences on social channels to creating smart and savvy social content. We've developed an app to make this process easy and are continually improving it to meet the evolving needs of our clients.
As an Experienced Customer Success Associate, you'll play a critical role in managing and interacting directly with clients, overseeing the content being developed for their social channels, and growing your skills and fluency in client success, social media, SaaS, and copy editing. You'll gain an unparalleled window into the minds of today's top leaders and entrepreneurs in a variety of industries.
**What it's like to work at arenaflex:**
We're a start-up/scale-up company with a "think like an owner" mentality and a sense of mission. We value flexibility and human connection, offering a "you-first" policy that allows you to work from home or go to the closest co-working space. Our organization is open, allowing access to all levels and visibility, and we prioritize a real sense of contribution. We're a goal-driven organization where your work and contributions directly connect to the department and business goals.
Our team is global, and we work with teammates across countries. We care about each other and learn from each other and our clients every day. Our team's wellbeing matters to us, and we provide extra "wellbeing days" to rest, recharge, and do what we love.
**About the Role:**
As an Experienced Customer Success Associate, you'll be responsible for:
* Serving as the primary strategic liaison and day-to-day contact for executives
* Serving as a trusted resource throughout the customer lifecycle by identifying expansion opportunities, ensuring renewals, and advocating for customers
* Overseeing the onboarding of new accounts to ensure successful launch and continual engagement
* Coordinating customer meetings on a monthly and quarterly basis
* Aligning with customers through Content Strategy Workshops, conducting Strategic Business Reviews, and other key meetings
* Understanding customer outcomes by communicating with customers, analyzing performance metrics, communicating industry trends, and impact on business success
* Representing the voice of the customer to provide input and feedback into core product, marketing, and sales processes
* Continually reinforcing value and delivering successful outcomes throughout the entire customer journey
* Owning and managing the health of the customer using established metrics and KPIs
* Striving to create and maintain a strong customer relationship built on communication, transparency, and trust
* Communicating difficult/sensitive information tactfully, knowing when to best utilize email communication or verbal conversation
**Technical Acumen & Product Knowledge:**
* Possessing a working knowledge of social media platforms with a focus on LinkedIn, the role of executive thought leadership in that ecosystem, and best practices for growing an audience and supporting varied goals
* Acting as a trusted advisor, thought leader, and subject matter expert to clients, ensuring that they get the most value from the platform with the aim of growing our customer base
* Educating clients on best-practices related to social media and usage of the arenaflex technology, with the ability to communicate changes and value
* Identifying opportunities for product improvement
* Identifying client growth opportunities by monitoring analytics, benchmarks, and social media industry changes and trends
**Requirements:**
* Experience in a client-facing role at a SaaS company, agency, or technology company is a plus
* Experience including but not limited to Facebook, LinkedIn, Twitter, Instagram, and YouTube. Understanding of social media analytics and paid media is a plus
* Strong professional written and verbal communication skills in English
* Must be able to work independently and in a team environment. Must be reliable with deadlines, proactivity, and projects
* Project management experience, cross-departmental working relationships
* Exceptional time management skills, including the ability to handle multiple clients with changing priorities
* Able to work in fast-paced environments that embrace change and process improvement
* Ample opportunities for growth after 3-6 months within the Customer Success Associate role
**What we offer:**
* Full-time employment with a competitive annual salary of $47,000-$50,000 plus variable compensation
* Opportunities for growth and professional development
* Flexible work environment with a "you-first" policy
* Collaborative and dynamic team environment
* Access to cutting-edge technology and tools
* Recognition and rewards for outstanding performance
* Comprehensive benefits package, including health insurance, retirement plan, and paid time off
**How to apply:**
If you're a motivated and results-driven individual with a passion for customer success and social media, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!
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