Join arenaflex, a pioneering organization in the fight against food waste, as we revolutionize the hospitality industry with our cutting-edge technology. We're on a mission to make food waste a thing of the past, and we're looking for a highly motivated and entrepreneurial individual to join our North American Operations team as a Customer Success Associate.
**About arenaflex**
arenaflex is a rapidly growing company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group, and many others. Our clients on average reduce waste by over 50% by value and sustain savings. arenaflex has now worked with hundreds of sites to reduce food waste, including hotels, universities, and schools, staff restaurants, event/hospitality kitchens, buffets, pubs, and high street restaurants.
**Our Mission**
We're passionate about living our values and place them at the centre of everything we do. We're excited about like-minded talent who share these values, joining us in our mission:
* Equal parts head and heart. We're both passionate and measured. We carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture, and build for the long term.
* Bravely honest. With each other, that means we're a transparent organization where healthy, respectful debate is encouraged. With our customers, we challenge them if we don't think they're achieving their goals, whether they be environmental or financial.
* People of action. Done is better than perfect, and we learn by boldly doing then rapidly improving. We're breaking new ground, so we know things might go wrong. But we judge ourselves and each other on our reaction and our resilience.
* Bound by food. We're a diverse bunch, but our belief in the value of food is the common thread in everything we do. With each other, we celebrate through our love and respect for food. With our customers, it means we work hard to develop creative tools to make it easy for chefs to value food.
* Hungry and humble. Our product is revolutionary, our people are impressive, and we're hungry for change. But, we're just the catalyst for a bigger movement. We stay humble regardless of our success, and make chefs the heroes in this journey.
* People and planet positive. We're caretakers of the planet, helping to preserve and support it for now and the future. Our work already minimizes the impact that the hospitality industry has on the planet, and we're also committed to actively reducing our own footprint while doing so.
**About the Role**
As a Customer Success Associate, you will play an instrumental role in managing and growing North America's client portfolio. You will have opportunities to lead exciting implementation projects with our key clients across different locations. The role will require travel across the region, including international trips to client sites. We're looking for someone who is comfortable and able to travel as needed.
**Key Objectives of the Role:**
* Manage your own portfolio of accounts
* Build strong relationships with clients ensuring they are bought in to making arenaflex system successful
* Understand clients' current situation and needs to tailor the best solutions for them
* Ensure smooth end-to-end implementation process with client, train multi-disciplined teams to use arenaflex in person and remotely
* Take a consultative approach to keep clients engaged in utilizing arenaflex system to manage their food waste reduction
* Proactively analyze client reports and troubleshoot with the client where needed
* Manage KPIs jointly with the client and arenaflex's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary
* Collaborate closely with internal teams in different regions
* Take initiatives to improve internal processes and procedures (in line with arenaflex Int'l)
* Support our front line tech and customer support team with clients' enquiries where required
**Requirements:**
* Degree educated
* Work experience ideally within a multi-national organization in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity
* Intermediate level of Excel and working knowledge of Word and PowerPoint
* Business-level fluency in Spanish, which will be assessed during the interview process
* Excellent verbal and written communication skills in English
* Fluency in Spanish is required for this role to support our Spanish-speaking clients
* Share our belief that collaboration is critical to achieving our mission
* Proven experience in challenging and questioning the status quo
* Results-driven and able to deliver value-added solutions that are intuitive and easy to use
* Excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data
* Able to organize yourself, including effective project management and scheduling, prioritization, and time management skills
* Willing to roll up your sleeves and get work done, taking the initiative to help your team members
* Growth mentality and a willingness to learn
**Benefits:**
* Entry-level salary for Customer Success Associate: $50,000 per year, plus Customer Success Bonus
* 23 days of paid vacation time in addition to national holidays, plus the option to buy a further 5 days annual leave
* Company stock options package
* 401k contributions
* Company part-funded health insurance and eye care allowance
* 2 Wellness hours per month plus a $44 USD gross monthly wellness allowance
* Eligible for Customer Success discretionary bonus scheme
* Employee Assistance Program - 24/7 helpline for your wellbeing
* Learning and development allowance of $370 USD annually
* Hybrid way of working - we're all in the office on Tuesdays and Wednesdays
* Company-provided snacks and coffee on office days
* Early Finish Fridays - log off at 3 PM on a Friday if you have completed your tasks by then
* Our own office space with a great working environment
* You will love what you do – waking up every day solving one of the biggest social problems of our generation - food waste
* Committed team members with broad experience who share a common passion to build a world-class business
**How to Apply:**
If you're passionate about making a difference in the fight against food waste and want to join a dynamic and innovative team, please submit your application through our website. We can't wait to hear from you!
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