Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join careerzynith as a Customer Success Manager on a 3-month contract basis. As a key member of our Customer Success team, you will play a vital role in building a strong client base of raving fans and driving business growth through strategic account management.
**About careerzynith**
careerzynith is a leading provider of innovative solutions that empower businesses to achieve their full potential. Our suite of products is designed to help organizations streamline their operations, improve customer engagement, and drive revenue growth. With a strong focus on client-centricity and a commitment to excellence, we have established ourselves as a trusted partner for businesses across various industries.
**Job Description**
As a Customer Success Manager at careerzynith, you will be responsible for ensuring our customers get maximum value from our suite of products. You will focus on developing close relationships with enterprise-level clients and creating best-in-class workflows that optimize client ROI. Your primary objective will be to onboard, manage, renew, and upsell a book of customers, while maintaining a high net retention rate.
**Key Responsibilities**
* On-board, manage, renew, and upsell a book of customers, including owning a net retention rate target
* Teach our customers how to effectively use our products and guide them through the behavior change process
* Uncover adoption blockers for our customers and take targeted actions proactively. Success requires hustle (e.g., cold-calling inactive clients) and great communication skills
* Identify expansion opportunities and upsell customers
* Occasionally visit customers on site to build key client relationships
* Record training videos and host webinars
* Debug customer issues and clearly communicate findings to engineering
* Distill customer feedback into thoughtful, succinct product enhancement requests. The CS team plays a key role in defining how our product grows over time.
**Hours / Location**
This is a full-time remote contract position for a total duration of 3 months. The ideal candidate understands that clients' needs may extend past normal workday hours on occasion. careerzynith is a remote company based all over the US and internationally.
**Travel**
This position requires occasional travel to conferences and onsite visits with our customers. We anticipate travel up to 15% of the time on an as-needed basis.
**Requirements**
* 2 years of customer success, or account management with a track record of high performance
* Understand the difference between a customer success role (proactive, strategic) and a customer support role (answering customer requests)
* Embrace tough conversations with challenging customers. The ability to push back on customer complaints and move a narrow conversation into a higher-level strategic discussion, and to root-cause challenges beyond stated issues.
* Excellent written and verbal communication skills
* High attention to detail
* Highly proactive
* Efficient time management and ability to prioritize
* Skilled with using various software tools (G Suite, CRMs like Salesforce, project management tools like Jira / Trello, etc)
* Able to work regular US business hours
* Great references
* Bachelor's degree preferred, but not required
**Outcomes**
Once you join careerzynith, here's how you can expect to:
* Build key relationships and managing the day-to-day success for our Insurance clients
* Receive support throughout the organization to fully get you up to speed
* Be on a team that is looking for your feedback and ideas
* Join an amazing team that is client-centric and focused on building for the present and future
**Compensation**
The compensation package for this role includes a monthly salary of $6,500 - $7,500.
If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join careerzynith as a Customer Success Manager and be part of a dynamic team that is shaping the future of customer success.
**Apply Now**
To apply for this role, please visit our career page at [careerzynith career page URL]. We look forward to hearing from you!