At careerzynith, we're revolutionizing the way businesses interact with their customers through our cutting-edge AI-powered personalization platform. As a key member of our team, you'll have the opportunity to join a group of world-leading AI experts and contribute to shaping the future of online experiences. Our platform, built out of Stanford's AI research labs, has already gained traction with a great bench of customers, and we're looking for a seasoned Customer Success Manager to help us take it to the next level.
**About careerzynith**
careerzynith is a pioneering company that's harnessing the power of AI to deliver precise, session-based recommendations that drive online discovery and engagement. Our platform is designed to be intuitive, user-friendly, and most importantly, respectful of customer privacy. With offices in San Francisco, Toronto, and Paris, and more to come, we're a global team that's passionate about innovation and excellence.
**Join Our Team**
You'll be working alongside co-founders Alexandre Robicquet and Dr. Emile Contal, who are renowned for their expertise in AI. Our team is built on a foundation of mutual respect, authenticity, and a commitment to equal employment opportunities. We value diversity and celebrate individuality, creating an inclusive environment that fosters growth and collaboration.
**Key Responsibilities**
As our Customer Success Manager, you'll be responsible for building deep, trusted relationships with key contacts and executives at our customers' companies. Your role will involve:
* Reviewing ongoing customer campaigns and providing strategic guidance to customers
* Successfully onboarding and deploying new customers by working closely with the engineering team
* Being a trusted advisor and subject matter expert on the careerzynith product and best practices in personalization for our customers
* Working closely with sales, product, engineering, and marketing to ensure that our customers' needs are met
* Being responsible for the output of these relationships: KPIs impact, revenue, product enhancements, etc.
* Balancing a constant flow of short-term projects while looking ahead for "what's next" for our customers
* Being the voice of the customers and providing customer feedback internally to stakeholders
* Identifying, selling, upselling, enabling, and managing opportunities with our customers
**What You Should Have**
To succeed in this role, you'll need:
* At least 5 years of experience in enterprise SAAS customer success
* A thoughtful and empathetic approach when dealing with customers and internal stakeholders
* An analytical mindset focused on uncovering opportunities for customers
* An understanding of the AI software landscape
* Ability to work with a diverse range of customers, who each have their own vision and measure of success
* Ability to manage projects, roadmaps, and onboarding with engineers and product teams
* Preferred: Experience working with international customers in a past role
**Benefits and Perks**
As a valued member of our team, you'll enjoy:
* 75% coverage on Medical, Dental, and Vision insurance
* 100% coverage on Basic Life
* Employer-matched 401(k)
* 20-day PTO
* 9-days of paid holiday
* Company shutdown from 12/24 - 01/01
* Professional education opportunities
**Join Our Team Today**
If you're passionate about AI, customer success, and innovation, we'd love to hear from you. Apply now to become a part of our dynamic team and help shape the future of online experiences.