At careerzynith, we're revolutionizing the construction permitting process with our cutting-edge software, and we're looking for a seasoned Customer Success Manager to join our team in San Francisco. As a key player in our growth strategy, you'll be responsible for ensuring our customers achieve success with our platform, driving adoption, and fostering long-lasting relationships.
**About careerzynith**
careerzynith is a fast-growing startup that's changing the face of construction permitting. Our mission is to simplify and streamline the permitting process, reducing time to permit and supporting permitting end-to-end. With a strong team of architects, structural engineers, permitting experts, and workflow software specialists, we're committed to delivering exceptional value to our customers.
**Who You Are**
We're looking for a B2B software customer success expert with a proven track record of managing customers with 5-6 figure ACVs. As a customer-focused individual, you'll build and maintain strong, long-lasting relationships with our customers, understanding their business needs and how careerzynith can fit into their growth and success. You'll be a thought leader in the CS process, iterating adoption all the way through advocacy, and take a data-driven approach to gather, format, and interpret data to leverage in customer conversations.
**What You'll Do**
As an early Customer Success Manager at careerzynith, you'll work alongside the Head of Customer Success to support our rapidly-growing customer base and develop and iterate on processes. Your responsibilities will include:
* Managing a book of business comprised primarily of contractors and developers in the construction industry and nurturing stakeholder relationships with decision makers and influencers
* Owning customer rollout, lifecycle management, renewal, and expansion for your book of business
* Collaborating with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform
* Proactively building and project-managing intervention plans for at-risk customers
* Engaging with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap
* Collaborating with the Head of Customer Success on internal initiatives, building process, and laying the groundwork for future CSMs
**Qualifications & Fit**
To succeed in this role, you'll need:
* 2-3 years of experience within the early stage tech startup space
* Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively
* Self-motivation and drive, with a passion for building strong customer relationships
* Willingness to dive in head first in the face of challenges and ambiguity
* Experience in the construction industry (and ideally permitting) is a strong plus!
**Benefits**
At careerzynith, we offer a comprehensive benefits package, including:
* Equity packages
* Competitive Salary
* 100% Paid health, dental, and vision coverage
* Company-issued laptop
* Home office and equipment stipend
* Lunch and dinner provided via UberEats with a fully stocked kitchen
* Commuter benefits
* Team building events
* Unlimited PTO
**Interview Process**
Our interview process typically includes:
* 20-minute initial assessment
* 20-minute interview with recruiter
* 30-minute hiring manager interview
* 30-minute role-playing interview with hiring manager
* 30-minute interview with our CEO
* Reference check
* Offer!
**Compensation Range**
The compensation range for this role is $100K - $125K.
**Why Join careerzynith?**
At careerzynith, we're passionate about revolutionizing the construction permitting process and making a meaningful impact on the industry. As a Customer Success Manager, you'll have the opportunity to work with a talented team, drive growth, and make a real difference in the lives of our customers. If you're a customer-focused individual with a passion for the construction industry, we'd love to hear from you!
**How to Apply**
If you're ready to join a dynamic team and make a lasting impact, apply now to become our next Customer Success Manager!