**Join arenaflex, a pioneering AI software company, and be part of a global mission to revolutionize medical imaging and improve patient outcomes.**
Are you passionate about making a difference in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you. As a Customer Success Manager at arenaflex, you will play a vital role in ensuring our customers realize true value from our innovative AI solutions, driving greater value across multiple domains, including clinical, operational, and financial departments.
**About arenaflex**
arenaflex is a well-funded and global company, with a presence across APAC, EU, and US regions. We're powered by cutting-edge AI technology and a team of passionate, genuine people who are dedicated to making a positive impact on the world. Our mission is to raise the standard of healthcare for millions of patients every day, and we're committed to achieving this through the development of AI solutions that help radiologists diagnose medical images.
**Why join arenaflex?**
* **Make a difference**: As a Customer Success Manager at arenaflex, you'll have the opportunity to make a real difference in people's lives, working with a team that's passionate about improving patient outcomes.
* **Flexible and remote-friendly working**: We believe in giving our employees the flexibility to work from anywhere, at any time, as long as they're meeting their goals and delivering exceptional results.
* **Career growth opportunities**: We're committed to helping our employees grow and develop their careers, with a range of training and development opportunities available, including a $1000 personal L&D budget and access to LinkedIn Learning.
* **Generous parental support**: We're proud to offer 16 weeks of gender-neutral paid parental leave and $10,000 support for egg or sperm freezing, demonstrating our commitment to supporting our employees' work-life balance.
* **Collaborative and inclusive culture**: We're a diverse and inclusive team, with a culture that values collaboration, creativity, and innovation. We're committed to building a workplace that's welcoming and supportive of all employees, regardless of their background or identity.
**About the role**
As a Customer Success Manager at arenaflex, you'll be responsible for ensuring our customers realize true value from our AI solutions, driving greater value across multiple domains, including clinical, operational, and financial departments. You'll work closely with our sales and services teams to lead customer engagements, using our innovations and technologies to help achieve the customer's goals and solve their needs.
**Key responsibilities**
* **Own and drive customer satisfaction**: Ensure our customers are satisfied with our products and services, and identify opportunities to improve their experience.
* **Design, develop, and deliver customer onboarding and training**: Develop and deliver training programs to ensure our customers are able to effectively use our products and services.
* **Design, develop, and deliver change management initiatives**: Collaborate with internal stakeholders to design, develop, and deliver change management initiatives that support our customers' business goals.
* **Understand customer workflows and provide clinical support**: Work with our customers to understand their workflows and provide clinical support to help them achieve their business goals.
* **Conduct customer discovery**: Conduct customer discovery in a consultative manner, developing statements of work and success criteria as part of presales engagements and partnering with customers to help achieve their business goals.
* **Develop customer success plans**: Develop customer success plans post-sale to ensure we deliver on the customer's business goals and achieve maximum value from their arenaflex investment.
* **Collaborate with our Product team**: Collaborate with our Product team to gather customer insights and feature requests that will guide product roadmap changes.
* **Work closely with installed base customers**: Work closely with our installed base customers to identify cases that highlight the benefits of our Enterprise solutions, forming the basis of case studies developed in collaboration with marketing teams.
**Essential qualifications**
* **Demonstrated experience in Clinical Applications, Customer Success Experience, and/or Sales within the healthcare industry**: You'll have a proven track record of success in a customer-facing role, with experience working with clinicians and leadership in a similar healthcare role.
* **Good understanding of clinical workflows**: You'll have a good understanding of clinical workflows, with experience working with medical imaging IT systems (i.e. PACS/RIS software, DICOM/HL7 standards).
* **Technical proficiency with medical imaging IT systems**: You'll have technical proficiency with medical imaging IT systems, including PACS/RIS software and DICOM/HL7 standards.
* **Experience with survey tools, data analysis, and reporting**: You'll have experience with survey tools, data analysis, and reporting, with the ability to analyze data and provide insights to inform business decisions.
* **Willingness to travel**: You'll be willing to travel up to 25% of the time within the ANZ region for the role as needed.
**Nice to have qualifications**
* **Tertiary education in Medical Imaging, Biomedicine, Healthcare IT, or equivalent**: You'll have a tertiary education in Medical Imaging, Biomedicine, Healthcare IT, or equivalent, with a strong understanding of clinical workflows and medical imaging IT systems.
* **Formal qualifications including project or change management certifications**: You'll have formal qualifications, including project or change management certifications, with experience working with customers to achieve their business goals.
* **Previous experience with Salesforce**: You'll have previous experience with Salesforce, with the ability to analyze data and provide insights to inform business decisions.
**What we're looking for**
We're looking for a highly motivated and experienced Customer Success Manager who is passionate about making a difference in people's lives. You'll be a strong communicator with excellent interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. You'll be a strategic thinker with a strong understanding of clinical workflows and medical imaging IT systems, with the ability to analyze data and provide insights to inform business decisions.
**How to apply**
If you're inspired by what we're up to and want to join our team, please apply now. We're an equal opportunities employer, committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you.
**Contact us**
If you need any reasonable adjustments, accessibility assistance, or would like to note which pronouns you use at any stage of our hiring process, please contact us at accommodations:
[email protected]. We're committed to making our hiring process as accessible and inclusive as possible.
Apply Job!
For more such jobs
please click here!
Apply for this job