Are you a seasoned professional with a passion for building strong relationships and driving business growth? Do you thrive in a fast-paced, entrepreneurial environment where no two days are ever the same? If so, we want to hear from you! As a Customer Success Manager, Strategic Accounts at careerzynith, you'll play a critical role in managing the long-term success of our largest customers, including franchise systems and select multi-location enterprise customers.
**About careerzynith**
careerzynith is a leading provider of innovative solutions for the [industry/field]. Our mission is to empower businesses to succeed by delivering exceptional products and services that meet the evolving needs of our customers. With a strong focus on customer satisfaction, we're committed to building long-term relationships that drive growth and success for our partners.
**Job Summary**
As a Customer Success Manager, Strategic Accounts, you'll be responsible for managing a portfolio of strategic accounts, developing strong relationships with corporate contacts, and collaborating with customers and product managers to drive ongoing success, product adoption, and evangelism. You'll work closely with our sales team to identify new opportunities and develop strategic plans to drive growth. If you're a self-starter with a proven track record of success in account management and project management, we want to hear from you!
**Responsibilities**
* Develop strong working relationships with corporate contacts in strategic accounts, including franchise owners and end users
* Coach and train on product best practices and workflows to corporate staff, franchise owners, and end users
* Collaborate with customers and product managers to manage product enhancement requests and identify opportunities for growth
* Act as a subject matter expert on custom product features for strategic accounts
* Manage initiatives to increase product adoption, customer satisfaction, and evangelism
* Analyze user engagement data and identify actionable insights to inform business decisions
* Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses
* Build and present business reviews to reinforce the value of careerzynith
* Act as an escalation point on customer support tickets
* Update account and contact records for strategic accounts to ensure accurate reporting
* Identify areas for improvement in the customer experience, both in our product and processes
* Onboard new customers to careerzynith, working closely with our sales team to ensure a seamless transition
**Qualifications**
* 5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success
* Self-starter with a demonstrated capacity to lead, motivate, and work well with others
* Exceptional account management skills and project management skills with strict attention to detail
* Demonstrated ability to learn new software programs and identify opportunities to use their full potential
* Natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks, and issues
* Problem-solver with a demonstrated ability to overcome challenges and ambiguity with creative solutions
* Team player with strong communication and organizational skills, and an ability to "roll with the punches"
* < 15% travel nationwide
**What We Offer**
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:
* **Flextime, recognition, and support for autonomous work**: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for careerzynithers at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
* **Holistic health and wellness benefits**: Company-paid medical, dental, and vision (with 100% employer-paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
* **Support for careerzynithers at all stages of life**: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
**Be Human with Us**
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
**Equal Employment Opportunity**
careerzynith is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $103,400 USD - $138,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity, and a holistic suite of benefits.
**Apply Now**
If you're a motivated and results-driven professional with a passion for customer success, we want to hear from you! Apply now to join our team as a Customer Success Manager, Strategic Accounts and help drive long-term success for careerzynith's largest customers.