At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a dynamic and growing financial services company, we're actively seeking a highly skilled and customer-focused Customer Support Agent to join our remote team. If you're passionate about providing timely, accurate, and personalized support to our clients, we encourage you to apply for this exciting opportunity.
**Job Details:**
* **Contract to Hire:** This is a contract-to-hire opportunity, providing you with the flexibility to work with us on a temporary basis while we assess your skills and fit for a permanent role.
* **Hours:** Our ideal candidate will be available to work from 10:00 am to 6:30 pm EST, Monday through Friday.
* **Remote Work:** As a remote Customer Support Agent, you'll have the flexibility to work from the comfort of your own home, equipped with the latest technology and tools provided by arenaflex.
* **Benefits:** As a valued member of our team, you'll enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as access to our employee assistance program.
**Qualifications:**
* **Customer Service Experience:** We're looking for a candidate with strong customer service experience in the financial services industry, preferably with 2-3+ years of experience in a call center environment.
* **Call Center Experience:** Experience working in a call center environment, utilizing telephony-related production tools, is highly desirable.
* **Education:** In lieu of customer service experience, we'll consider candidates with a Bachelor's degree.
* **Data Entry:** You'll need to be able to type 7,000+ KPH and accurately enter information into our system while on the phone with customers.
* **Attendance and Call Metrics:** You'll be expected to meet strict attendance expectations and call metrics, ensuring that you're consistently delivering high-quality support to our clients.
**A Day in the Role:**
As a Customer Support Agent with arenaflex, you'll be responsible for providing timely, accurate, and customer-focused claim information to our clients. Your day will be filled with:
* **Data Entry:** You'll need to enter information into our system while on the phone with customers quickly and accurately.
* **Multi-Tasking:** You'll be required to multi-task, handling multiple calls and tasks simultaneously.
* **Computer and Phone Skills:** You'll need to be comfortable working on a computer and on the phones all day, with scheduled lunch breaks.
* **Claim Information:** You'll provide various external and internal callers with timely, accurate, and customer-focused disability and/or life and/or leave claim information.
* **Documentation:** You'll record summaries of information exchanged in our claim system with a high level of accuracy and detail.
* **Claim Acknowledgement:** You'll issue timely and accurate claim acknowledgement correspondence.
* **Operational Standards:** You'll remain fully compliant with operational standards and meet or exceed call center operational metrics.
**About arenaflex:**
arenaflex is a dynamic and growing financial services company with over 60 years of experience in the industry. We're committed to delivering exceptional customer experiences and providing our clients with timely, accurate, and personalized support. As a valued member of our team, you'll have the opportunity to work with a talented group of professionals who are passionate about making a difference in the lives of our clients.
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Support Agent, you'll have access to:
* **Training and Development:** You'll receive comprehensive training and development opportunities to help you succeed in your role.
* **Mentorship:** You'll be paired with an experienced mentor who will provide guidance and support throughout your career with arenaflex.
* **Career Advancement:** We offer opportunities for career advancement, allowing you to move into leadership roles or specialize in a particular area of the business.
**Work Environment and Company Culture:**
arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a positive and supportive work environment. As a Customer Support Agent, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our clients.
**Compensation, Perks, and Benefits:**
As a valued member of our team, you'll enjoy a comprehensive benefits package, including:
* **Medical, Dental, and Vision Coverage:** You'll have access to a range of medical, dental, and vision coverage options.
* **Employee Assistance Program:** You'll have access to our employee assistance program, providing you with support and resources to help you manage stress and maintain a healthy work-life balance.
* **Paid Time Off:** You'll receive paid time off, including vacation days, sick leave, and holidays.
* **Professional Development Opportunities:** You'll have access to training and development opportunities to help you grow and develop your skills.
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and growing company to join, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment that values diversity and promotes equality.
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