Introduction to blithequark and the Role
At blithequark, we are dedicated to making a positive impact in our community, and we are seeking a highly skilled and compassionate Customer Support Agent to join our team. As a Customer Support Agent with blithequark, you will play a vital role in supporting our mission by providing exceptional service to our donors and ensuring a seamless experience for all stakeholders. This is a unique opportunity to work from home while being part of a dynamic team that values excellence, integrity, and customer satisfaction.
Key Responsibilities
In this role, you will be responsible for performing a variety of tele-recruiting functions, including contacting blood donors by telephone to recruit for blood donation, scheduling appointments, and providing positive service experiences to maximize donor show rates. Your exceptional communication skills, ability to work in a fast-paced environment, and proficiency in using multiple computer applications simultaneously will be essential in achieving our goals.
- Perform a variety of tele-recruiting functions in support of the defined goals for the Division
- Contact blood donors by telephone using a dialer system to recruit for blood donation
- Use information from multiple computer systems simultaneously to target appropriate blood drives for donors, update donor records as needed, and record outcomes of calls
- Schedule appointments while providing positive service experiences to maximize donor show rates
- Follow a process and appropriate scripting for conducting calls with donors to ensure a consistent donor experience
- Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals
- Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
- Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and ensure sufficient donor availability
- Respond to or transfer inbound calls to the appropriate party
- Perform other related duties as assigned
Essential Qualifications
To be successful in this role, you must possess a high school diploma or equivalent and have a minimum of one year of telemarketing, customer service, or call center experience. You must be proficient in using multiple computer applications simultaneously in a fast-paced environment and have excellent customer service and problem-solving skills.
- High school diploma or equivalent required
- Minimum one year of telemarketing, customer service, or call center experience required
- Proficient in using multiple computer applications simultaneously in a fast-paced environment
- Excellent customer service and problem-solving skills required
- Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center
Preferred Qualifications
While not required, having experience in a similar role or industry can be beneficial. Additionally, any experience with donor recruitment or blood donation is highly desirable.
- Experience in a similar role or industry
- Experience with donor recruitment or blood donation
Skills and Competencies
To excel in this role, you must possess strong communication and interpersonal skills, be able to work in a fast-paced environment, and have the ability to multitask and prioritize tasks effectively. You must also be proficient in using computer applications and have excellent problem-solving skills.
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer applications
- Excellent problem-solving skills
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Support Agent, you will have the opportunity to develop new skills, take on new challenges, and advance your career within the organization. You will also have access to training and development programs, mentorship, and coaching to help you achieve your career goals.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and supportive work environment. We value diversity, equity, and inclusion, and we are committed to creating a workplace where all employees feel valued, respected, and empowered to contribute their best work. As a remote worker, you will be part of a dynamic team that is passionate about making a difference in our community.
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package, including a comprehensive benefits package, paid time off, and opportunities for professional growth and development. We also offer a range of perks, including flexible work arrangements, recognition programs, and employee discounts.
Training Schedule and Work Arrangements
The training schedule for this role will be as follows:
- Week 1: Training will be in-house, Monday to Friday, with hours varying from 7:45 am to 4:30 pm and 10:00 am to 6:30 pm
- Week 2: Nesting/OJT (remote learning) at home, Monday to Friday, 10:00 am to 6:30 pm
- Week 3: Continue Nesting/OJT, Monday to Thursday, 10:00 am to 6:30 pm, and Friday, production schedule will resume
After completing the three weeks of training, the actual work schedule will be Sunday, 11:30 am to 8:00 pm, and Monday to Thursday, 12:00 pm to 8:30 pm.
Vaccination Update
Please note that all new hires must be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for blithequark must be fully vaccinated against COVID-19 by the start of their employment or have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination.
Conclusion
If you are a motivated and compassionate individual who is passionate about providing exceptional customer service and making a positive impact in your community, we encourage you to apply for this exciting opportunity to join blithequark as a Customer Support Agent. With a competitive compensation package, opportunities for career growth and development, and a positive and supportive work environment, this is an opportunity you won't want to miss. Apply today and take the first step towards a rewarding and challenging career with blithequark!
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