Join arenaflex, a mission-driven fintech company that provides quality financial solutions for people whose needs go unmet by traditional institutions. We serve people with complex needs and those who care for them, and it is an honor to wake up in the morning knowing that we have a profound impact on our customers' lives.
**About arenaflex**
arenaflex is a profitable, innovative fintech company that has revolutionized the way people access financial solutions. Our team is passionate about helping individuals and families navigate life's challenges, and we take pride in providing top-notch customer support that sets us apart from the rest. With a strong commitment to diversity, equity, and inclusion, we welcome team members from all backgrounds and identities to join our dynamic and inclusive team.
**Job Summary**
As a Customer Support Associate II at arenaflex, you will be an integral part of our Customer Support team, providing exceptional support to our customers via phone, email, and live chat. You will embody the "True Link Voice" - our unique way of communicating with customers - and help individuals with unique financial needs navigate important life situations. If you are a strong communicator, a patient and empathetic listener, and a skilled problem solver, we encourage you to apply for this exciting opportunity.
**Responsibilities**
* Provide exceptional support to our customers via phone, email, and live chat, resolving complex financial issues and helping individuals navigate important life situations.
* Learn and embody the "True Link Voice" - our unique way of communicating with customers - to deliver personalized and empathetic support.
* Be a detective and a problem solver, using your analytical skills to identify and resolve unique financial issues.
* Help individuals with unique financial needs navigate important life situations, such as managing debt, building credit, and accessing financial resources.
* Share customer feedback and experiences with the team to improve our services and support.
* Proudly represent arenaflex, which is known for providing top-notch customer support and making a positive impact in people's lives.
**Requirements**
* Strong communication skills, including written and verbal communication, active listening, and empathy.
* High degree of personal responsibility and ownership in helping customers, with a punctual, trustworthy, and reliable approach.
* Previous professional experience working in hospitality or customer service, and/or personal or professional experience working with people with disabilities, vulnerable older adults, or people in recovery from addiction.
* Ambitious and oriented to learning, with a strong desire to learn and navigate new tech platforms, systems, and processes.
* Familiarity with technology, including Mac computers, external monitors, and computer accessories, as well as a strong internet connection that can support working from home.
* Ability to work independently and as part of a team, with a positive attitude and a love for helping people.
**Preferred Qualifications**
* Weekend availability
* Spanish language skills
* Experience working in hospitality, such as restaurants, hotels, or a similar business
* Experience working as a health care coordinator or similar role
* Experience managing live chats in a previous role, often multiple chat instances at the same time
**Why Join arenaflex?**
* We've got the energy and passion of a startup combined with the professionalism of a financial services firm and the compassion of a mission-driven organization that truly cares about each other and the people we serve.
* With fifty million Americans in our addressable market, we are catering to tons of people who need our products and services across the country - and we've got the potential to reach many more.
* Our customers are not only grateful for our services but are the absolute best. We have the privilege of providing financial protection for vulnerable members of society and partnering with expert service providers to do so. Our customers and partners love us, and we love them back. You can end each work day knowing that you did wonderful work helping our customers.
* We treat one another like we treat our customers: with respect and dignity. Diversity, equity, and inclusion are cultural values we take very seriously, and we welcome and recruit team members of all backgrounds and identities.
* We offer competitive wages, health, dental & vision coverage, paid parental leave, 12 paid holidays, your very own professional development budget, and an awesome vacation package.
* We like to have fun together! The majority of us work from home from all across the US, and we enjoy connecting virtually for laughs with teammates, and appearances of kiddos and furry friends over Zoom. We have small offices in SF and in Kingston NY.
**What We Offer**
* Competitive wages and benefits package
* Paid parental leave and 12 paid holidays
* Your very own professional development budget
* Awesome vacation package
* Opportunity to work with a dynamic and inclusive team
* Flexible work arrangements, including remote work options
* Opportunities for career growth and advancement
* Recognition and rewards for outstanding performance
**How to Apply**
If you are a high-performing person who wants to join a diverse, inclusive team and use your skills to make a real impact in people's lives, we invite you to apply to join our team. Please apply directly here on our website for us to consider your candidacy. We will only be reviewing applications submitted to our website. When you apply, please complete all questions on the application to be considered.
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