**Join arenaflex, a national leader in behavioral health Practice Management and Electronic Health Records (EHR) software, as we revolutionize the way mental health professionals manage their practices.**
Are you passionate about technology, mental health, and making a difference? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team of dedicated Customer Support Representatives at arenaflex.
**About arenaflex**
arenaflex is a growing team of passionate and talented individuals who are shaping the future of behavioral health software. Our team thrives on collaboration and innovation, continually pushing the boundaries of what EHR software can do. We pride ourselves on our ability to adapt to the ever-evolving landscape of healthcare and technology, staying at the forefront of industry trends.
Our mission is to make it easier for clinicians to provide the best possible care to their patients. We believe in pushing each other to learn and solve complex problems, fostering an environment where your skills and expertise will flourish.
**Position Description**
arenaflex is seeking experienced and professional Customer Support Representatives to join our team. As a Customer Support Representative at arenaflex, you will play a critical role in helping our prospective and current customers manage their arenaflex accounts. You will guide psychologists, therapists, counselors, social workers, psychiatrists, and practice administrators through account set-up, complex support requests, and other challenges they may face with the arenaflex software.
**Responsibilities**
* **Technical and Business Software Training**: Train customers on how to properly navigate and use the arenaflex software, educate customers about core software features, and help answer complex questions and support calls about specific arenaflex functions.
* **Inbound Call and Email Support**: Monitor a high volume of support requests and provide support assistance to behavioral health professionals, practice administrators, medical billers, and patient appointment schedulers.
* **Customer Support Documentation**: Maintain call and email database by logging support ticket information in multichannel customer support / help desk software applications.
* **Be Accurate and Maintain High Standards**: Maintain high standards, attention to detail, accuracy, and completeness.
* **Become Knowledgeable**: Maintain strong knowledge and a thorough understanding of arenaflex features and value adds.
**Requirements**
* **5+ years of experience working in customer service**: Proven track record of providing exceptional customer support in a fast-paced environment.
* **2+ years of experience working in a high-volume call center or phone support role**: Experience handling a high volume of support requests and providing timely resolutions.
* **2+ years of experience working remotely**: Proven ability to work independently and effectively in a remote environment.
* **Experience with multichannel customer support / help desk software**: Familiarity with multichannel customer support software and help desk applications.
* **Excellent computer and technical problem-solving skills**: Strong technical skills and ability to troubleshoot complex technical issues.
* **Excellent verbal and written communication skills**: Ability to effectively communicate with customers via telephone, email, and instant messaging platforms.
* **Ability to exercise composure when operating under stressful situations**: Proven ability to remain calm and composed in high-pressure situations.
* **Excellent time management skills**: Ability to prioritize tasks and manage time effectively in a fast-paced environment.
* **Team player that carries their weight, has a willingness to grow and strives for excellence**: Proven ability to work collaboratively as part of a team and strive for excellence in all aspects of the job.
* **Interest in working in an entrepreneurial, small to mid-sized business environment**: Passion for working in a dynamic and fast-paced environment.
**Benefits**
* **Competitive salary**: $50,000/year
* **Over time opportunities available**: Opportunities to earn overtime pay for working beyond regular hours.
* **Employer provided medical, dental, vision, life, and disability insurance**: Comprehensive health insurance package.
* **Retirement plan with company contribution**: 401(k) plan with company matching contributions.
* **Annual company profit sharing and bonus**: Opportunities to earn bonuses and profit-sharing contributions.
* **Personal development/training budget**: Budget for ongoing training and professional development.
* **Open, collaborative work environment**: Collaborative and dynamic work environment.
* **Extensive 2-week onboarding plan**: Comprehensive onboarding program to ensure a smooth transition into the role.
* **Comprehensive mentorship program**: Ongoing mentorship and support to help you succeed in the role.
**Work Environment**
arenaflex is a remote-friendly company with a growing team located in Horsham, PA. As a Customer Support Representative, you will have the opportunity to work from home or in our corporate office, depending on your preference.
**Equal Employment Opportunity**
arenaflex is an Equal Employment Opportunity Employer. We welcome applications from diverse candidates and are committed to creating an inclusive and equitable work environment. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
**How to Apply**
If you are passionate about technology, mental health, and making a difference, we invite you to apply for this exciting opportunity. Please submit your application through our website.
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We look forward to hearing from you!
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