At arenaflex, we're dedicated to delivering exceptional service to our customers through various communication channels. As a Customer Support Representative, you'll play a crucial role in addressing customer inquiries, providing guidance on banking products and services, and ensuring compliance with operational policies and regulations. If you're seeking unlimited career growth and development opportunities within a community-focused bank that values integrity, accountability, and lifelong learning, we invite you to join our team.
**About arenaflex**
arenaflex is a community-focused bank that has been voted as one of the Best Places to Work in 2024. We're committed to providing our customers with exceptional service, innovative banking solutions, and a personalized approach to financial services. Our team is passionate about making a positive impact in the community, and we're looking for like-minded individuals to join our mission.
**Responsibilities**
As a Customer Support Representative at arenaflex, you'll be responsible for:
* Evaluating and responding timely to a wide variety of customer issues via phone call, chat, or email.
* Providing expertise and guidance to customers while educating them on products, services, and technology.
* Answering inquiries from customers regarding products, procedures, regulations, and fees.
* Completing all account maintenance issues in a timely manner.
* Processing customer video banking machine transactions accurately and efficiently while providing high-level customer service.
* Handling all phases of teller transactions including checking, savings, and loans within designated limits.
* Examining and ensuring validity of all requested transactions/interactions.
* Developing and maintaining a strong working knowledge of all bank products and services.
* Developing and maintaining a strong technical knowledge of the core banking system.
* Verifying endorsements as required by teller operational policies.
* Reporting suspicious activity through proper channels.
* Adhering to and applying all operational policies and procedures, complying with all Federal and State regulations.
* Generating new business to assist in meeting profitability goals.
**Requirements**
To be successful in this role, you'll need:
* A High School Diploma or equivalent; an Associate's degree in Business Administration or a related field is preferred.
* At least 1 year of previous experience in retail sales or customer service; experience in a financial institution is preferred.
* The ability to maintain a professional image and handle stressful situations calmly.
* Excellent hand-eye coordination and the ability to multi-task using multiple software systems and monitors.
* Strong interpersonal communication skills and exceptional verbal and written communication skills.
* Highly organized and detail-oriented with strong listening skills.
* Advanced computer skills, including experience with Microsoft Office Suite and data entry.
**Nice-to-Haves**
* Experience in retail sales or customer service with a financial institution.
**Benefits**
As a valued member of our team, you'll enjoy a comprehensive benefits package, including:
* Affordable Medical/Vision/Dental Coverage
* Flexible Dependent Care Account
* Health Savings Account (with employer contributions)
* Prescription Drug Plan
* Employee Wellness Initiatives (physical/mental/financial)
* Health Management Reimbursement Program
* Short Term/Long Term Disability
* Life Insurance
* Tuition Reimbursement
* Competitive Pay and Bonus Program
* 401k (with employer match)
* Generous Paid Time Off, including 10 1/2 holidays.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer:
* Ongoing training and development programs to enhance your skills and knowledge.
* Opportunities for advancement and career growth within the company.
* A collaborative and supportive work environment that encourages learning and innovation.
* Access to industry-leading tools and technologies to help you succeed.
**Work Environment and Company Culture**
Our office is a dynamic and inclusive environment that values diversity, equity, and inclusion. We're committed to creating a workplace that's welcoming and supportive of all employees, regardless of their background, culture, or identity. Our team is passionate about making a positive impact in the community, and we're looking for like-minded individuals to join our mission.
**Compensation and Perks**
We offer a competitive salary and bonus program, as well as a comprehensive benefits package that includes:
* Competitive Pay and Bonus Program
* 401k (with employer match)
* Generous Paid Time Off, including 10 1/2 holidays.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about making a positive impact in the community, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
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