At arenaflex, we're revolutionizing the world of finance and technology by empowering individuals and businesses to take control of their financial futures. As the global leader in blockchain technology and digital asset exchange, we're on a mission to accelerate cryptocurrency adoption and increase financial freedom for all. We're now seeking an experienced and passionate Customer Support Representative to join our team in Bucharest, Romania.
**About arenaflex**
arenaflex is the world's largest digital asset exchange by trading volume and users, serving a global community of individuals and businesses who are shaping the future of finance. Our platform is built on a foundation of innovation, security, and customer-centricity, and we're committed to providing the best possible experience for our users. As a Customer Support Representative at arenaflex, you'll be at the forefront of this revolution, working with customers from all over the world to resolve their queries, address their concerns, and provide them with the support they need to succeed.
**The Role**
As a Customer Support Representative at arenaflex, you'll be responsible for providing exceptional support to our customers via our ticketing system, live chat, and email. You'll be the first point of contact for many of our customers, and your role will be critical in shaping their experience of our platform. Your responsibilities will include:
* Handling back office tickets and providing 7*24H online enquiries and email replies services to customers
* Handling customer enquiries, advice, and suggestions via email or online tools
* Supporting other business units with customer liaison, accurately documenting customer requests and advice, and providing feedback in the form of documentation
* Handling customer complaints, any special cases, or ad hoc tasks
**Requirements**
To succeed in this role, you'll need to possess the following qualifications and skills:
* College degree or above
* Fluency in English (written and spoken)
* Minimum 1 year experience in customer service, preferably in finance or E-commerce industry (outstanding new graduates are also welcomed to apply)
* High level of honesty and integrity
* Proactive and meticulous approach to work
* Strong sense of responsibility and team work spirit
* Ability to work under pressure, with strong communication skills and a willingness to exceed expectations
* Passion for the customer service industry and a willingness to work under different work shifts, including night shift
**Working at arenaflex**
At arenaflex, we're committed to creating a work environment that's fast-paced, challenging, and rewarding. As a Customer Support Representative, you'll have the opportunity to:
* Do something meaningful and be a part of the future of finance technology
* Work in a fast-moving and dynamic business environment with unique challenges and opportunities
* Be part of an international work environment with a flat organisation structure
* Enjoy great career development opportunities in a growing company
* Have the possibility for relocation and international transfers mid-career
* Receive a competitive salary and flexible working hours
* Enjoy a casual work attire and a relaxed work environment
**Benefits and Perks**
As a valued member of our team, you'll enjoy a range of benefits and perks, including:
* Competitive salary and benefits package
* Flexible working hours and casual work attire
* Opportunities for career development and growth
* International work environment and flat organisation structure
* Possibility for relocation and international transfers mid-career
* Access to cutting-edge technology and tools
* Collaborative and dynamic work environment
**How to Apply**
If you're passionate about customer service and want to be a part of a revolutionary company that's shaping the future of finance, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to the arenaflex team!
**Note:** arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates.
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