Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex as a Customer Support Representative in our Covington site. As a champion of customer service, you will play a vital role in helping our clients achieve their financial goals and dreams.
In this full-time position, you will have the opportunity to apply your skills and knowledge in a significant way every day to make a real difference in the lives of our customers. Our Customer Support Representative role is a springboard to an amazing career in which you can grow and develop your skills, experiences, and connections that will help advance your career at arenaflex. You don't need a finance background to succeed in this role, as we provide comprehensive training and support to help you excel.
**What to Expect**
As a new Customer Support Representative, you will embark on a journey of learning and growth, developing your skills and gaining new experiences. Here's what you can expect:
* **Training and Development**: You will join a training cohort of associates during the first 14 weeks, where you will learn about the financial services industry, develop your skills, and gain new experiences. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients' financial plans.
* **Ongoing Support and Development**: In the subsequent months, you will continue taking customer calls to develop and hone your skills. You will have time in the day to join team activities, get well-being support, and career coaching.
* **Rewards and Recognition**: Your achievements will be celebrated as you progress through the program.
* **Flexibility and Work-Life Balance**: This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You will have the flexibility to work from home or in our office, and we value the benefits that working offsite offers associates.
**The Skills You Bring**
To succeed in this role, you will need to possess the following skills and qualities:
* **Effective Communication**: Ability to establish rapport and relationships through effective communication
* **Great Listening Skills**: Ability to listen attentively to customers and provide empathetic responses
* **Adaptability and Flexibility**: Ability to adapt to various work environments, including working from home and in the office, and to handle overtime and other business needs
* **Basic Technology Skills**: Proficiency in navigating and troubleshooting basic technology issues or systems
* **Problem-Solving**: Ability to handle a variety of situations and conversations, driving towards a resolution suitable for all
* **Self-Motivation and Teamwork**: Self-motivated teammate with strong social skills who brings energy and passion to the team
* **Minimum 1 Year of Customer Service Experience**: High School diploma or GED required
**The Value You Deliver**
As a Customer Support Representative, you will deliver the following value to our customers:
* **Passion for Helping People**: A genuine passion for helping people and making a meaningful impact in their lives
* **Continuous Learning**: Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making
* **Outstanding Customer Service**: Provide outstanding customer service and communication via voice or digital channels
**Our Investments in You**
At arenaflex, we believe in investing in our associates and providing them with the tools and resources they need to succeed. Here are some of the benefits we offer:
* **Maternal and Parental Leave**: Comprehensive leave policies to support our associates and their loved ones
* **Tuition Reimbursement**: Opportunities for professional development and education
* **Student Loan Assistance**: Assistance with student loan repayment
* **401(K) 7% Match**: Competitive retirement savings plan
* **Health Insurance**: Comprehensive health insurance plans
* **Dental Insurance**: Dental insurance plans
* **Vision Insurance**: Vision insurance plans
* **Disability Insurance**: Disability insurance plans
* **Paid Time Off**: Generous paid time off policies
* **Commuter Benefit Program**: Commuter benefit program
* **Backup Dependent Care**: Backup dependent care program
* **Charitable Match**: Charitable match program
* **Concierge Services**: Concierge services
* **Wellness Program**: Wellness program
* **Fitness Reimbursement**: Fitness reimbursement program
**Shifts and Hours**
* **Monday - Friday**: Our standard working hours are Monday to Friday, with training hours from 8:30am to 5:00pm EST and post-training hours from 8:30am to Midnight EST.
* **Hybrid Working Model**: We offer a hybrid working model that blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates.
**Certifications**
* **Category: Customer Service**: We welcome those with experience in jobs such as Accounting Manager, Financial Analyst, and Staff Accountant, and others in the Accounting and Finance field to apply.
**How to Apply**
If you are passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards a rewarding career at arenaflex.
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